1,146 jobs for "Customer Service Rep"

On Site Service Technician

At Cummins - Xizang

Posted on Aug 12

View job Apply on company site

Workshop Supervisor

At Cummins - Wetherill Park

Posted on Oct 28

View job Apply on company site

Network Data Comm Analyst

At Leidos - Stennis Space

Posted on Oct 23

View job Apply on company site

Network Data Comm Analyst

At Leidos - Stennis Space

Posted on Oct 23

View job Apply on company site

Director, Specialist Sales (MarTech)

At Mastercard

Posted on Oct 23

View job Apply on company site

Workforce Management Admin

At Spectrum - Charlotte

Posted on Oct 21

View job Apply on company site

Accounting Specialist - PGIM Fixed Income (Hybrid - Newark, NJ)

At Prudential Financial - Newark

Posted on Oct 13

View job Apply on company site

Data Engineer II

At Mastercard - O'Fallon

Posted on Sep 29

View job Apply on company site

Power Generation Workshop Technician

At Cummins - Houston

Posted on Sep 1

View job Apply on company site

Product Support Advisor - FIFO

At Cummins - Newman

Posted on Aug 27

View job Apply on company site

Systems Engineer

At Leidos - Springfield

Posted on Aug 5

View job Apply on company site

Billing Specialist - India AR Delivery Hub

At Aristocrat - Gurugram

Posted on Nov 6

View job Apply on company site

AdministratIve Assistant - Service

At Cummins - Pontoon Beach

Posted on Nov 5

View job Apply on company site

Customer Order Management Representative

At Cummins - Wellingborough

Posted on Oct 27

View job Apply on company site

Field Service Diesel Technician

At Cummins - Elko

Posted on Oct 15

View job Apply on company site

TikTok Shop - Regional SEA Service Delivery Lead

At TikTok

Posted on Sep 30

View job Apply on company site

Marine Field Service Diesel Technician

At Cummins - Portland

Posted on Aug 12

View job Apply on company site

Implementations/Activations Network Engineer II

At Leidos - Scott Air Force Base

Posted on Nov 4

View job Apply on company site

Implementations/Activations Network Engineer II

At Leidos - Scott Air Force Base

Posted on Nov 4

View job Apply on company site

TikTok Shop - Partner Operations Manager

At TikTok - Kuala Lumpur

Posted on Oct 12

View job Apply on company site

Cummins

On Site Service Technician

Xizang, ChinaPosted Aug 12, 2026

Apply on company site View full job

Why you should apply for a job to Cummins:

Ranked as one of the Best Companies Where CEOs Support Gender Diversity in 2024
4.3/5 in overall job satisfaction
4.8/5 in supportive management
83% say women are treated fairly and equally to men
85% would recommend this company to other women
97% say the CEO supports gender diversity

Ratings are based on anonymous reviews by Fairygodboss members. See all reviews ›

Job Summary:

Completes preventative maintenance and/or basic repair activities on Cummins products at a single customer site with minimal direction.

Key Responsibilities:

Engages with customer in a courteous and professional manner. Ensures prompt and efficient attention to customer needs Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete basic repairs, including preparing required parts and tools Escalates unresolved issues to more experienced On Site Technicians and/or Supervisor Performs preventative maintenance activities as per documented schedules and standards on Cummins products at a customer's location. Completes required documentation, such as service worksheets, timesheets, warranty claims via handwritten forms or business system input screens Completes training in line with skill and business requirements Maintains work area and tools for cleanliness and proper operation Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation

Competencies:

Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Customer focus - Building strong customer relationships and delivering customer-centric solutions.

Ensures accountability - Holding self and others accountable to meet commitments.

Plans and aligns - Planning and prioritizing work to meet commitments aligned with organizational goals.

Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.

Health and Safety Fundamentals - Champions and models proactive health and safety behaviors by identifying, reporting and participating in actions to improve health and safety in order to build an interdependent culture and contribute to an injury-free workplace.

Diagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.

Electrical Knowledge - Demonstrates knowledge of Cummins and industry standards on working with low and/or high voltage by complying with all safe work procedures including Personal Protective Equipment to create a safe work environment; applies basic electrical theories and electronics components knowledge using appropriate tools and procedures to diagnose and repair products safely and efficiently.

Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.

Mechanical Knowledge - Demonstrates knowledge of Cummins and industry standards by complying with all safe work procedures including Personal Protective Equipment to create a safe work environment; applies mechanical principles and theories using appropriate tools and procedures to diagnose and repair products safely and efficiently.

Product Repair and Maintenance - Repairs and maintains mechanical/electrical products following guidelines, using required tools within standard repair time to ensure a quality repair; disassembles and assembles engines or power generators following guidelines, using required tools to ensure a clean and organized environment; inspects and replaces parts and components following re-use guidelines to minimize customers cost of ownership; performs progressive damage check following guidelines to restore to pre-failure condition.

Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.

Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.

Values differences - Recognizing the value that different perspectives and cultures bring to an organization.

Education, Licenses, Certifications:

Apprentice Trained Power Generation and/or Engine Technician (Preferred)

Vocational diploma from relevant technical institution

Current relevant electrical certification (optional)

Locally valid driving permit.

This position may require licensing for compliance with export controls or sanctions regulations.

Experience:

Minimal level of workshop related experience required.

Basic level knowledge of and/or experience with Cummins products

High Voltage/ Low Voltage experience (optional)

Job Service

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Technician

ReqID 2435468

Relocation Package Yes

100% On-Site No

About Cummins

At Cummins, we believe people should feel continuously challenged and engaged, making meaningful contributions and growing in their careers.

Size: 10,000+ employees
Industry: Industrial: Equipment Manufacturing

View company profile