2,787 jobs for "Manager, Process Manager"

Program Manager (Oncall Escalation), Trust & Safety

At TikTok

Posted on Sep 9

View job Apply on company site

Senior Manager, Footwear Product Development, Local Creation GC

At Nike

Posted on Sep 8

View job Apply on company site

Risk Manager - Network Participant Risk Oversight: Testing & Monitoring

At Capital One - Richmond · McLean

Posted on Sep 8

View job Apply on company site

Tax Manager - Income Tax & Provision

At Cadence Design Systems - Remote / Flexible

Posted on Sep 7

View job Apply on company site

Marketing Operations & Finance Manager

At Diageo - Budapest

Posted on Sep 7

View job Apply on company site

TikTok Shop - CBT Operations & Seller Operations Manager - UK

At TikTok - London

Posted on Sep 7

View job Apply on company site

Senior Manager, Apparel Product Development, Outerwear, Local Creation GC

At Nike

Posted on Sep 7

View job Apply on company site

Senior Manager, Apparel Product Development, Expression, Local Creation GC

At Nike

Posted on Sep 7

View job Apply on company site

Branch Manager

At PNC Financial Services Group - Tucson

Posted on Sep 5

View job Apply on company site

Manager, Treasury - Payments & Cash Management

At Prudential Financial - Newark

Posted on Sep 5

View job Apply on company site

Manager, Product Management, DepEco

At Capital One - New York · McLean

Posted on Sep 5

View job Apply on company site

Sr. Business Manager, Card Technology Strategy team

At Capital One - McLean · New York

Posted on Sep 5

View job Apply on company site

Deal Desk Finance Manager

At Cadence Design Systems - San Jose

Posted on Sep 4

View job Apply on company site

New Product Technology Project Manager

At Apple

Posted on Sep 4

View job Apply on company site

eDiscovery Case Manager, London

At TikTok - London

Posted on Sep 4

View job Apply on company site

EDiscovery Case Manager, Dublin

At TikTok - Dublin

Posted on Sep 4

View job Apply on company site

Assistant Store Manager (Visual Merchandising & Styling AHC) - NEW NIKE LONDON FLAGSHIP

At Nike - London

Posted on Sep 4

View job Apply on company site

Manager, Capital Markets & Risk

At Capital One - McLean

Posted on Sep 4

View job Apply on company site

Principal Associate, Operational Risk Management, Third Party Risk Manager (TPRM)

At Capital One - Richmond · McLean

Posted on Sep 4

View job Apply on company site

TikTok Shop - FBT Logistics Solution Manager

At TikTok - Seattle

Posted on Sep 3

View job Apply on company site

TikTok

Program Manager (Oncall Escalation), Trust & Safety

SingaporeOperationsPosted Sep 9, 2026

Apply on company site View full job

Why you should apply for a job to TikTok:

4.5/5 in overall job satisfaction
4.5/5 in supportive management
100% say women are treated fairly and equally to men
100% would recommend this company to other women
100% say the CEO supports gender diversity

Ratings are based on anonymous reviews by Fairygodboss members. See all reviews ›

Responsibilities

About the team
The team is responsible for translating business demands into system and workflow solutions executed by operations teams, while constantly enhancing the tools, processes and metrics for sustainable operational excellence. We do this through business product intake, execution of safety strategies requiring operation work, designing and implementing systems, process and tooling solutions, and conducting comprehensive operations analysis and reporting.

About the role
We are looking for a strategic Oncall Escalation Program Manager to design and scale a cross-LOB Trust & Safety escalation management system. This role will own the end-to-end escalation framework, including governance, workflows, metrics, tooling, and continuous improvement mechanisms. You will act as the central driver to ensure timely, consistent, and high-quality incident response, while building a scalable system that balances risk mitigation, operational efficiency, and stakeholder trust.

Responsibilities
- Define and own the end-to-end on-call strategy, operating model, and process architecture, including standardized SOPs, metrics, SLAs, and decision frameworks to ensure scalability, consistency, and clear accountability
- Design and govern a unified, cross-LOB on-call ecosystem, establishing clear ownership, decision rights, and escalation standards to enable seamless coordination across regions and functions
- Establish a structured RCA and risk management framework to identify systemic gaps across policy, tooling, and operations, and drive preventative actions to reduce recurring escalations
- Drive continuous improvement of the on-call system through closed-loop mechanisms, leveraging data insights, automation, and optimization to enhance efficiency, quality, and cost effectiveness
- Lead cross-functional alignment and stakeholder communication, acting as the central point of coordination to ensure clarity, speed, and effectiveness in escalation management

Qualifications

Minimum Qualification(s)
- 3+ years in Trust & Safety, Incident Management, Operations, or Program Management
- Proven experience in building escalation or incident management systems from scratch
- Strong analytical skills with experience in metrics design and data-driven decision making
- Experience managing cross-functional and global stakeholders

Preferred Qualification(s)
- Experience in Trust & Safety / Risk / Integrity domains
- Familiarity with SRE / incident management frameworks (e.g., PagerDuty, ServiceNow, etc.)
- Experience managing BPO/vendor operations
- Strong understanding of RCA methodologies and quality systems
- Experience in automation/tooling / AI-driven ops

Responsibilities

Qualifications

Qualifications

Minimum Qualification(s)
- 3+ years in Trust & Safety, Incident Management, Operations, or Program Management
- Proven experience in building escalation or incident management systems from scratch
- Strong analytical skills with experience in metrics design and data-driven decision making
- Experience managing cross-functional and global stakeholders

Preferred Qualification(s)
- Experience in Trust & Safety / Risk / Integrity domains
- Familiarity with SRE / incident management frameworks (e.g., PagerDuty, ServiceNow, etc.)
- Experience managing BPO/vendor operations
- Strong understanding of RCA methodologies and quality systems
- Experience in automation/tooling / AI-driven ops

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 10,000+ employees
Industry: Technology: Consumer Internet

View company profile