1,150 jobs for "Manager, Process Management"

Manager, Data Science - US Card Customer Management

At Capital One - New York · Richmond

Posted on Sep 25

View job Apply on company site

Product Manager I - Shared Services

At Enterprise Mobility - St. Louis

Posted on Sep 22

View job Apply on company site

Associate, Specialty Underwriter & Portfolio Manager - FIG

At Capital One - McLean · Chicago

Posted on Sep 12

View job Apply on company site

Assistant General Manager

At Chewy - Reno

Posted on Sep 11

View job Apply on company site

Accounting Manager - Los Angeles (Spanish Speaker)

At TikTok - Los Angeles

Posted on Aug 28

View job Apply on company site

Accounting Manager - Mexico

At TikTok - Mexico City

Posted on Aug 27

View job Apply on company site

Asset Manager - Finland

At TikTok

Posted on Aug 17

View job Apply on company site

TikTok Shop - Service Solution Program Manager (Risk Management)

At TikTok - Bangkok

Posted on Jul 15

View job Apply on company site

Senior Manager, Speakers Bureau and Sponsorships, Operational Excellence

At Genmab - Princeton

Posted on Oct 16

View job Apply on company site

Product Manager Intern

At Appian - McLean

Posted on Sep 3

View job Apply on company site

Quarry Manager

At CRH - Bloomsdale

Posted on Aug 19

View job Apply on company site

Plant Manager

At CRH - Devils Lake

Posted on Aug 17

View job Apply on company site

Product Engineering Section Manager- IT Cooling

At Mitsubishi Electric Power Products - Warrendale

Posted on Jun 3

View job Apply on company site

Placement Student - Capital Analyst

At Cummins - Huddersfield

Posted on Oct 1

View job Apply on company site

Audio Products, Product Design EPM

At Apple - Cupertino

Posted on Aug 6

View job Apply on company site

Account Manager II

At PNC Financial Services Group - Salem

Posted on Nov 7

View job Apply on company site

Account Manager II

At PNC Financial Services Group - Pittsburgh

Posted on Nov 7

View job Apply on company site

Account Manager II

At PNC Financial Services Group - Remote / Flexible

Posted on Nov 7

View job Apply on company site

Account Manager II

At PNC Financial Services Group - Remote / Flexible

Posted on Nov 7

View job Apply on company site

Manager - Network API & Observability

At Equinix - Remote / Flexible

Posted on Nov 2

View job Apply on company site

TikTok

TikTok Shop - Service Solution Program Manager (Risk Management)

Bangkok, ThailandOperationsPosted Jul 15, 2026

Apply on company site View full job

Why you should apply for a job to TikTok:

4.5/5 in overall job satisfaction
4.5/5 in supportive management
100% say women are treated fairly and equally to men
100% would recommend this company to other women
100% say the CEO supports gender diversity

Ratings are based on anonymous reviews by Fairygodboss members. See all reviews ›

Responsibilities

About the Team
Global E-Commerce's Governance and Experience team is responsible for ensuring a safe and trustworthy marketplace for buyers, sellers, and creators. The Service and Support Center team delivers trustworthy, high-quality service experiences for every TikTok Shop user.

We are looking for a Service Solutions Program Manager to lead scalable resolution of service escalations, safety and integrity-related incidents, and cross-functional recovery efforts. The role will serve as a key escalation owner for urgent operational risks while also driving strategic program management across service solutions, market readiness, process improvement, and stakeholder alignment.

Responsibilities
- Develop, implement, and manage strategic service solution programs that improve customer satisfaction, process effectiveness, cost efficiency, and operational readiness across regions.
- Lead coordinated responses to high-priority service escalations, safety and integrity-related issues, and emergency incidents across customer contacts, social media, leadership escalations, business stakeholders, and external signals.
- Own end-to-end program management for complex global and regional initiatives, including scope definition, project planning, master schedule management, milestone tracking, dependency management, risk mitigation, and handover to regional service teams.
- Act as the single point of contact for critical escalation cases, aligning business account managers, service operations, Product, Policy, Process, Quality, Training, and regional teams on issue ownership, response plans, and resolution timelines.
- Establish and refine escalation operating mechanisms, including triage standards, severity assessment, response workflows, escalation paths, stakeholder communications, and post-resolution review cadences.
- Own experience recovery for unresolved or high-impact internal issues by identifying blockers, troubleshooting independently, escalating when needed, and driving timely closure.
- Maintain structured weekly, bi-weekly, and monthly review cadences with stakeholders to track escalation trends, program effectiveness, open risks, and improvement actions.
- Build mechanisms to proactively detect service defects and emerging risks before they become large-scale escalations.
- Report actionable insights, risks, progress, and improvement recommendations to leadership in a timely and structured manner.

Qualifications

Minimum Qualification(s)
- BA/BS degree or equivalent practical experience.
- 3+ years of operations, program, or project management experience in the tech industry, fast-paced or high growth environment.
- Fast learner with team player capabilities. Proven experience in managing projects independently, delivering results in projects and managing stakeholder communications with both tech and non-tech teams.
- Adaptable and able to navigate through ambiguity and a fast changing environment, with proven track record to thrive in a matrix environment.
- Strengths in logical thinking, problem-solving, working in a dynamic, deadline-driven work environment, attention to detail, and multitasking.

Preferred Qualification(s)
- Strong ownership and a team player, always focused on delivering results with high standards.
- Comfortable working in a fast-paced, evolving environment with user-centric priorities.
- Experience in eCommerce or marketplace platforms.
- Experience working with Product, Policy, Process, Quality, Training, and Operations teams to deliver service improvements.
- Background in developing escalation playbooks, readiness documentation, training programs, quality assurance mechanisms, or operational review cadences.

Responsibilities

Qualifications

Qualifications

Minimum Qualification(s)
- BA/BS degree or equivalent practical experience.
- 3+ years of operations, program, or project management experience in the tech industry, fast-paced or high growth environment.
- Fast learner with team player capabilities. Proven experience in managing projects independently, delivering results in projects and managing stakeholder communications with both tech and non-tech teams.
- Adaptable and able to navigate through ambiguity and a fast changing environment, with proven track record to thrive in a matrix environment.
- Strengths in logical thinking, problem-solving, working in a dynamic, deadline-driven work environment, attention to detail, and multitasking.

Preferred Qualification(s)
- Strong ownership and a team player, always focused on delivering results with high standards.
- Comfortable working in a fast-paced, evolving environment with user-centric priorities.
- Experience in eCommerce or marketplace platforms.
- Experience working with Product, Policy, Process, Quality, Training, and Operations teams to deliver service improvements.
- Background in developing escalation playbooks, readiness documentation, training programs, quality assurance mechanisms, or operational review cadences.

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 10,000+ employees
Industry: Technology: Consumer Internet

View company profile