5,440 jobs for "Customer Support Team Lead"

Store Leader

At Apple - Nanning

Posted on Oct 17

View job Apply on company site

Retail Store Manager

At Spectrum - South Kingstown

Posted on Oct 24

View job Apply on company site

Store Lead (Bilingual Spanish)

At Spectrum - Kansas City

Posted on Oct 15

View job Apply on company site

Store Leader

At Apple - Ningbo

Posted on Oct 17

View job Apply on company site

Assistant Store Sales Manager

At Spectrum - Jacksonville

Posted on Oct 13

View job Apply on company site

Store Leader

At Apple - Hangzhou

Posted on Oct 17

View job Apply on company site

Network Operations Center (NOC) Technician III

At Leidos - Hill Air Force Base

Posted on Aug 8

View job Apply on company site

Project Manager

At Leidos - Scoresby

Posted on Jul 30

View job Apply on company site

Network Operations Center (NOC) Technician IV

At Leidos - Pearl Harbor

Posted on Jul 29

View job Apply on company site

Solution Architect (Army)

At Appian - McLean

Posted on Sep 3

View job Apply on company site

Software Engineer II

At TD Bank - Toronto

Posted on Nov 3

View job Apply on company site

Lead Customer Engagement Engineer

At Cadence Design Systems - San Jose

Posted on Sep 23

View job Apply on company site

Senior Manager- Client Success Lead

At Capital One - McLean · Richmond

Posted on Oct 28

View job Apply on company site

Summer Associate Internship (Business Intelligence Analyst)

At Navy Federal Credit Union - Pensacola

Posted on Sep 10

View job Apply on company site

Engineering Project Manager, Edge Services

At Apple

Posted on Oct 17

View job Apply on company site

Manager, TechOps / Site Reliability Engineering

At Apple

Posted on Oct 17

View job Apply on company site

Engineering Program Manager, App Store, Apple Services Engineering

At Apple - Vancouver

Posted on Oct 17

View job Apply on company site

Business Development Manager - PSP Partnerships - Apple Pay

At Apple - London

Posted on Oct 17

View job Apply on company site

Lead Genius

At Apple - Nashville

Posted on Oct 17

View job Apply on company site

Store Leader

At Apple - Miami

Posted on Oct 17

View job Apply on company site

Apple

Store Leader

Nanning, ChinaPosted 22 days ago

Apply on company site View full job

Why you should apply for a job to Apple:

Ranked as one of the Best Technology Companies in 2020
3.7/5 in overall job satisfaction
3.1/5 in supportive management
66% say women are treated fairly and equally to men
65% would recommend this company to other women
66% say the CEO supports gender diversity

Ratings are based on anonymous reviews by Fairygodboss members. See all reviews ›

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.

As a Store Leader, you build and lead a team to engage and support customers in a dynamic environment. You foster an environment where the team delivers excellence in their performance, is energized by executing Apple's goals and priorities, and excels in creating quality experiences for our customers.

The Store Leader models Apple's values. You demonstrate deep care for your teams and customers by being present and available.

Description
Lead and coach a team that identifies customers' needs, provide exceptional customer interactions, and deliver on Apple's business priorities.

Coach and develop leaders to create high-performing teams that deliver exceptional results.

Be responsible for attracting, recruiting, training, developing, and retaining a diverse, high-performing team.

Consistently and actively participate in Floor Leadership and remove operational obstacles to improve the customer experience and team member performance.

Be responsible for developing the store's operational strategy to drive Apple's business priorities and achieve store performance goals.

Determine store scheduling strategy in alignment with program guidelines, accounting for business, individual, and team needs, and achieving scheduling guidance.

Analyze and use the business information required to support and execute the Apple Retail vision.

Regularly assess team and customer sentiment through formal and informal channels, address any areas of opportunity, and celebrate and recognize successes.

Maintain and uphold Apple's policies and procedures, and protect all company assets including confidential business, customer, team member, and financial information.

Perform other tasks as needed.

Contribute to an inclusive environment by respecting each other's differences and having the curiosity to learn.

Demonstrate Apple's values of inclusion and diversity in daily activities.

Be a role model for inclusive leadership behaviors and build, develop, and retain diverse teams.

Take action to create a safe, respectful, and inclusive environment for all team members.

Preferred Qualifications
You can:
Exceed goals successfully, and persist in accomplishing objectives despite obstacles and setbacks.
Follow through on commitments and establish mechanisms to encourage others to do the same.
Instill trust within the team and operate with a high level of integrity.
Make timely and sound decisions by asking questions and using analytics, experience, and judgment.
Communicate with excellence, and tailor your communication style to different audiences.
Coach, train, and develop the store team to drive positive customer experiences that build loyalty and deliver measurable results.
Lead, build, and manage multiple business groups within a fast-paced, complex, and constantly changing retail environment.
Manage multiple strategic priorities through effective organization, planning, and prioritization.

Minimum Qualifications
You should:
Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
Have 5+ years of leadership experience in retail, sales, or a related field.
Be proficient in English and the local language, both written and spoken.

About Apple

Working at Apple means doing more than you ever thought possible and having more impact than you ever imagined.

Size: 10,000+ employees
Industry: Technology: Manufacturing

View company profile