216 jobs for "Customer Service"

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Creator Support Specialist - Trust and Safety, Customer Support

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At TikTok - Kuala Lumpur

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Sr. Field Performance Technician

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Associate Director - Workplace Experience, Hospitality and Project Management

At DTCC - Jersey City

Posted on Jun 11

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User Support Team Leader, Customer Support

At TikTok - Kuala Lumpur

Posted on Nov 3

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TikTok

TikTok Commerce - Fashion Category Account Manager

Mexico City, MexicoOperationsPosted Sep 24, 2024

Apply on company site View full job

Why you should apply for a job to TikTok:

4.5/5 in overall job satisfaction
4.5/5 in supportive management
100% say women are treated fairly and equally to men
100% would recommend this company to other women
100% say the CEO supports gender diversity

Ratings are based on anonymous reviews by Fairygodboss members. See all reviews ›

Responsibilities

Team Intro
The commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated.
With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better commerce experience to our users. We are looking for passionate and talented people to join our operations team, together we can build an commerce ecosystem that is innovative, secure and intuitive for our users.

Responsibilities:
1.Drive and manage the business partnership and experience end-to-end, including continuous development, especially in Fashion category;
2.Work with creators and presenters to produce high quality Commerce content driving revenue through detailed operations work;
3. Utilise data proficiently to deeply understand pain points, formulate business requirements, identify opportunities and prioritise solutions;
4. Be an expert in TikTok commerce operations, identify opportunities for service and content, carry responsibility for category performance;
5. Own internal projects to contribute to the industry ecosystem as a whole (including campaigns, product launches, marketing);
6. Utilise data proficiently to deeply understand pain points, formulate business requirements, identify opportunities and prioritise solutions.

Qualifications

Minimum Qualifications:
1. Strong interpersonal skills, excellent communication and negotiation skills, logical thinking, and analytical skills;
2. Customer service orientation and experience working in a client facing capacity;
3. 3+ years working experience;
4. Fluent in English, good communication and collaboration skills working cross functionally in a global working environment.

Preferred Qualifications:
1. Experienced in relatable in-category management, at a large retailer, or agency side or other company with specialism in fashion category is preferred;
2. Strong sense of social content (livestream and short-video is a preference) , practical experience in the social commerce, content marketing, influencers, and creativity in the categories is a plus;
3. Collaborative and open to changes and challenges and learn;
4. Ability to thrive in ambiguity and adapt quickly to change.

Responsibilities

Qualifications

Qualifications

Minimum Qualifications:
1. Strong interpersonal skills, excellent communication and negotiation skills, logical thinking, and analytical skills;
2. Customer service orientation and experience working in a client facing capacity;
3. 3+ years working experience;
4. Fluent in English, good communication and collaboration skills working cross functionally in a global working environment.

Preferred Qualifications:
1. Experienced in relatable in-category management, at a large retailer, or agency side or other company with specialism in fashion category is preferred;
2. Strong sense of social content (livestream and short-video is a preference) , practical experience in the social commerce, content marketing, influencers, and creativity in the categories is a plus;
3. Collaborative and open to changes and challenges and learn;
4. Ability to thrive in ambiguity and adapt quickly to change.

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 10,000+ employees
Industry: Technology: Consumer Internet

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