226 jobs for "Manager, Customer Operational Excellence"

Live-streaming Functional Lead, Retail Customer Care

At Apple

Posted on Oct 17

View job Apply on company site

Live-streaming Functional Lead, Retail Customer Care

At Apple

Posted on Oct 12

View job Apply on company site

Inside Service Manager

At Mitsubishi Electric Power Products - Warrendale

Posted on Oct 30

View job Apply on company site

Associate Manager, Database Service Delivery Engineer

At Altria Group, Inc. - Remote / Flexible

Posted on Nov 7

View job Apply on company site

Production Manager

At Mitsubishi Electric Power Products - Warrendale

Posted on Oct 23

View job Apply on company site

Area Sales Manager

At Toyota North America - San Juan

Posted on Oct 9

View job Apply on company site

TikTok Shop - Service Solution Program Manager

At TikTok

Posted on Oct 1

View job Apply on company site

Manager, Product Management- Bedrock Payments Team

At Capital One - New York · McLean

Posted on Sep 12

View job Apply on company site

Program Manager

At Leidos - Laurel

Posted on Aug 19

View job Apply on company site

Financial Reporting Manager

At Chewy - Plantation

Posted on Jun 16

View job Apply on company site

Manager, Service Observability & Intelligence

At Mastercard - Makati City

Posted on Sep 11

View job Apply on company site

Manager, Site Reliability Engineering

At Mastercard - Toronto

Posted on Jul 1

View job Apply on company site

TikTok Shop - Service Solution Program Manager

At TikTok - Kuala Lumpur

Posted on Sep 17

View job Apply on company site

Product Manager Lead, Entertainment and Travel Ads (Mandarin Speaker)

At TikTok - San Jose

Posted on Jun 24

View job Apply on company site

Career Manager

At Appian - Chennai

Posted on Sep 25

View job Apply on company site

Aggregate Quality Manager

At CRH - Draper

Posted on Aug 13

View job Apply on company site

Senior Manager - Delivery

At Alight Solutions - Gurgaon

Posted on Sep 3

View job Apply on company site

Commercial Manager

At CRH - Littleton

Posted on Aug 11

View job Apply on company site

Career Manager (Private Sector, Professional Services)

At Appian - McLean

Posted on Sep 11

View job Apply on company site

Deputy Program Manager

At Leidos - Washington

Posted on Nov 4

View job Apply on company site

Apple

Live-streaming Functional Lead, Retail Customer Care

ChinaPosted 28 days ago

Apply on company site View full job

Why you should apply for a job to Apple:

Ranked as one of the Best Technology Companies in 2020
3.7/5 in overall job satisfaction
3.1/5 in supportive management
66% say women are treated fairly and equally to men
65% would recommend this company to other women
66% say the CEO supports gender diversity

Ratings are based on anonymous reviews by Fairygodboss members. See all reviews ›

Here in the Apple Store Online team, we are responsible for Apple's largest store. Our main goal is to deliver a magnificent, personal digital experience where customers can shop, buy and learn everything Apple, wherever they are. Each customer should feel like they are our only customer and our job is to set the bar for the experience they receive. To run such an extraordinary store, it takes extraordinary people, and we are looking for someone to help us do extraordinary things.

We're searching for a dynamic, highly motivated function lead with phenomenal ideas and a real passion for livestream to lead the Retail Customer Care (RCC) livestream team, in charge of the team's performance and development. The leader is responsible for the day-to-day management of Host Manager, Script & Demo Editorial Manager, and individual contributors in the team, as well as partnering with groups across Apple to deliver outstanding livestream customer experience. The position requires leadership, people development, and tactical execution of new and existing programs. As a member of the RCC management team, the individual will require strong cross-functional leadership skills and a demonstrated track record of aiming for excellence in the area of Customer Experience.

Description
Responsibilities includes not limited to;
- Lead a team of Host Managers, Script & Demo Editorial Managers, and Individual Contributors, and be responsible for the team's key deliverables.
- Define critical metrics for livestream operations and grow the team's performance to these metrics.
- Implement operation strategy aligned with Apple's livestream strategy and business goals.
- Drive operational excellence and the 'Voice of the Customer' to continuously optimize the livestream quality and improve the viewer experience.
- Nurture and maintain a positive and motivating work environment by promoting collaboration and focusing on positive employee relationships.
- Enable a culture of continuous improvement across all levels. Build an inclusive environment which help support team and partners to be successful.
- Be the advocate of customer experience and influence and align priorities with partners for resolutions.
- Engage actively in WW forums and work with Global Optimization team on deployment and execution of worldwide initiatives/programs.
- Contribute to the formulation, alignment and implementation of wider business plans, strategies and tactics within the APAC RCC Leadership Team.
- Represent the RCC Livestream team at regional events, meet-ups and strategic meetings.

Preferred Qualifications
Extensive experience and proven success in leading Hosts, scriptwriting, editorial, demo, or content creation is strongly preferred.
Experience working for a global organization within the technology sector
Deep understanding of China's digital ecosystem, consumer behaviors, and Douyin's engagement formats.
Strong analytical ability and decision making skills
Strong People skills to connect with all levels in Support organization and drive engagement
Being an inspiring leader to create an Open and Diverse working environment

Minimum Qualifications
Bachelors degree or equivalent experience, MBA or advanced degree preferred.
Deep passion for the Apple brand and Apple products, as well as strong curiosity for new technology.
Minimum 8 years management experience in livestream, short video, broadcast production, consumer tech, retail, or media.
Tight-knit collaboration skills with experience working in a matrixed organization
Knowledge and experience in e-commerce environment
Well developed oral and written communication skills
Able to work in different Apple offices & studios and being flexible for weekend and night shift
Mandarin and English fluency required.

About Apple

Working at Apple means doing more than you ever thought possible and having more impact than you ever imagined.

Size: 10,000+ employees
Industry: Technology: Manufacturing

View company profile