Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and SummaryDirector, Product Management - Data Compliance
Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Overview
The Data Management Platforms team is seeking a Director, Product Management to lead the team responsible for helping Mastercard product teams onboard to enterprise data compliance platforms and processes. This role owns the product-facing onboarding experience, from intake and scope assessment through integration readiness, exception coordination, implementation handoff, status visibility, and operational follow-through.
The Director will combine product management, program leadership, privacy and compliance knowledge, and process improvement to make onboarding more consistent, scalable, measurable, and customer-focused. The role partners closely with Product, Technology, Data Privacy, Legal, BizOps, Security, regional teams, and platform product owners to resolve complex onboarding needs, influence platform enhancements, improve operating processes, and provide clear reporting on outcomes, risks, and performance.
Role
In this Director, Product Management role, you will:
• Lead and develop a team of product managers responsible for data compliance intake, product assessment, onboarding coordination, exception support, and stakeholder engagement.
• Own the strategy, roadmap, and operating model for data compliance onboarding, translating organizational priorities and regulatory needs into clear team objectives, processes, and measurable outcomes.
• Serve as the primary product-facing leader for onboarding to platforms such as My Data, helping teams understand scope, requirements, integration pathways, dependencies, and readiness expectations.
• Direct intake and assessment activities, ensuring requests are evaluated consistently, prioritized using transparent criteria, assigned appropriately, and advanced through defined decision points and handoffs.
• Partner with platform product owners to translate onboarding pain points and customer feedback into product requirements.
• Define, monitor, and report on performance measures for onboarding volume, cycle time, backlog, readiness, exception activity, SLA performance, customer experience, and operational quality.
• Lead continuous-improvement efforts that simplify intake, standardize workflows, reduce manual activity, and strengthen auditability.
• Coordinate across Product, Privacy, Technology, Operations, and regional stakeholders to resolve blockers, align priorities, and ensure high-risk or time-sensitive onboarding work receives appropriate attention.
• Create and maintain operating procedures, training materials, communications, and stakeholder guidance that make onboarding expectations and responsibilities clear.
• Represent the needs of Product teams and data-rights requesters in platform and operating-model discussions, balancing customer experience, compliance obligations, risk, and capacity.
All About You
The ideal candidate for this position should:
• Bring significant experience in product management, platform enablement, program leadership, compliance operations, or a related discipline within a complex, global organization.
• Demonstrate experience leading teams and delivering through influence across a diverse set of stakeholders.
• Understand data privacy, data-rights request processes, personal-data obligations, regulatory change, or adjacent compliance and risk-management concepts.
• Apply strong product judgment to translate customer and operational problems into roadmaps, requirements, prioritized improvements, and measurable outcomes.
• Use qualitative and quantitative evidence to manage backlogs, assess performance, identify root causes, develop recommendations, and communicate trade-offs.
• Be comfortable partnering with technical teams and familiar with the SDLC.
• Demonstrate success simplifying complex processes, establishing repeatable operating models, and using automation or low-code tools to improve efficiency and visibility.
• Communicate complex product, technical, privacy, and operational issues clearly to senior leaders, product teams, and non-technical audiences.
• Show strong ownership, sound judgment, organization, and the ability to lead through ambiguity, competing priorities, escalations, and enterprise change.
• Build trust with internal customers, listen closely to their needs, and create transparent mechanisms for intake, prioritization, status, and feedback.
• Develop people through coaching, clear objectives, constructive feedback, purposeful delegation, and opportunities to grow their product and domain expertise.
Corporate Security Responsibility
Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:
• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach; and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Corporate Security ResponsibilityAll activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard's security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
