3,618 jobs for "Customer Success Manager"

Security Solutions Product Lead, JP and KR

At Mastercard

Posted on Feb 27

View job Apply on company site

GTM Engineer: Pipeline and Revenue Generation

At Equinix - Remote / Flexible

Posted on Jun 5

View job Apply on company site

GTM Engineer: Pipeline and Revenue Generation

At Equinix - Remote / Flexible

Posted on Jun 5

View job Apply on company site

GTM Engineer: Pipeline and Revenue Generation

At Equinix - Remote / Flexible

Posted on Jun 5

View job Apply on company site

Enterprise Platform Advisor

At Appian - McLean

Posted on Sep 3

View job Apply on company site

Enterprise Platform Advisor

At Appian - Colorado Springs · Denver

Posted on Sep 3

View job Apply on company site

Senior Account Director - iLottery

At Aristocrat - Boston

Posted on Oct 9

View job Apply on company site

Program Manager (Army)

At Appian - McLean

Posted on Sep 3

View job Apply on company site

GTM Engineer: Pipeline and Revenue Generation

At Equinix - Remote / Flexible

Posted on Jun 5

View job Apply on company site

GTM Engineer: Pipeline and Revenue Generation

At Equinix - Remote / Flexible

Posted on Jun 5

View job Apply on company site

GTM Engineer: Pipeline and Revenue Generation

At Equinix - Remote / Flexible

Posted on Jun 5

View job Apply on company site

GFC Threat Identification & Liaison Manager - High Risk Customer Type

At Bank of America - Mclean · Jersey City

Posted on Sep 2

View job Apply on company site

Assistant Manager - Customer Marketing

At Diageo - Dibrugarh

Posted on Nov 6

View job Apply on company site

Branch Manager - Fayetteville Main

At PNC Financial Services Group - Fayetteville

Posted on Nov 8

View job Apply on company site

Site Reliability Engineering Manager

At Apple - Bengaluru

Posted on Oct 19

View job Apply on company site

Manager - Product Management

At Mastercard - Harrison

Posted on Nov 7

View job Apply on company site

Senior Manager- Client Success Lead

At Capital One - McLean · Richmond

Posted on Oct 31

View job Apply on company site

Technical Manager (Salesforce Platform)

At Toyota North America - Plano

Posted on Oct 21

View job Apply on company site

Client Solutions Manager (CSM) - Retail - Global Business Solutions - São Paulo

At TikTok - Sao Paulo

Posted on Oct 28

View job Apply on company site

Senior Systems Engineer - Deputy Project Manager

At Leidos - San Diego

Posted on Nov 7

View job Apply on company site

TikTok

Client Solutions Manager (CSM) - Retail - Global Business Solutions - São Paulo

Sao Paulo, BrazilSalesPosted 12 days ago

Apply on company site View full job

Why you should apply for a job to TikTok:

4.5/5 in overall job satisfaction
4.5/5 in supportive management
100% say women are treated fairly and equally to men
100% would recommend this company to other women
100% say the CEO supports gender diversity

Ratings are based on anonymous reviews by Fairygodboss members. See all reviews ›

Responsibilities

Our team is dedicated to fostering and expanding relationships with our internal Ad Sales team and connecting with other key stakeholders, with a primary focus on finding the best business solutions for our clients on the platform. We are committed to delivering exceptional client service and providing comprehensive education on our products and solutions. Our goal is to empower our team to identify and leverage the best products to maximize our clients' business results on TikTok.

We are looking for a detail-oriented Client Solutions Manager to join our Client Solutions Team. The Client Solutions Manager is a crucial member of our growing Global Business Solutions team. Working closely with internal Sales, Product, and Measurement teams, the CSM helps identify the most effective solutions for our clients, ensuring they achieve the best possible results on the platform. Acting as the main point of contact with strategic cross-functional partners, the CSM is responsible for driving product adoption, optimizing complex campaigns, and leveraging data and analytics to provide consultative solutions tailored to each client. As part of our sales organization, the CSM will support the team in meeting objectives while delivering best-in-class customer service. Success in this role requires a strong client-service orientation, the ability to thrive in a dynamic environment, and the capability to deliver custom solutions that maximize the value of TikTok's unique ad product suite.

Responsibilities
- Drive education on product, company updates and share company best practices as relevant to client or agencies' business;
- Manage and grow post-sale client relationships of auction ads offerings by monitoring and analyzing ad campaigns, and proactively take initiative to improve results;
- Proficient in campaign management, setting up and optimization. Analyze campaign performance data to offer clients data-driven business insights and at the same time, use those insights to improve our advertising offerings;
- Share marketplace feedback and guide our advertising strategy;
- Support and work with the sales team on pre-sale research and pitch;
- Conduct regular business reviews and take a consultative, long-term approach to build productive relationships with clients, in collaboration with the sales team;
- Investigate and work directly with product & engineering teams to help them troubleshoot client issues during a campaign;
- Establish long-term relationships with key clients and make sure their business needs are taken good care of by cross-functional team.
- Product and go-to-market strategy;
- Responsible for improvement of product feature adoption and consistently drive the product improvement from market feedback;

Qualifications

Minimum Qualification(s)
- At least 5 years of experience in account management/client services roles in digital marketing;
- Experience in managing key accounts in Performance;
- Experience managing performance advertisers with a deep understanding of their challenges;
- Ability to analyze data and identify insights to assess campaign performance;
- English proficiency is required because the role involves frequent communication with global teams and stakeholders across global markets.

Preferred Qualification(s)
- Proactive attitude with excellent data analytical skills in Excel.

Responsibilities

Qualifications

Qualifications

Minimum Qualification(s)
- At least 5 years of experience in account management/client services roles in digital marketing;
- Experience in managing key accounts in Performance;
- Experience managing performance advertisers with a deep understanding of their challenges;
- Ability to analyze data and identify insights to assess campaign performance;
- English proficiency is required because the role involves frequent communication with global teams and stakeholders across global markets.

Preferred Qualification(s)
- Proactive attitude with excellent data analytical skills in Excel.

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 10,000+ employees
Industry: Technology: Consumer Internet

View company profile