1,472 jobs for "Service Admin"

Senior DevSecOps Engineer

At Leidos - Eagan

Posted on Aug 7

View job Apply on company site

Senior DevSecOps Engineer

At Leidos - Gaithersburg

Posted on Aug 7

View job Apply on company site

Lead Procurement Specialist

At Cadence Design Systems - Noida

Posted on Aug 6

View job Apply on company site

Diesel Technician

At Cummins - Columbia

Posted on Aug 2

View job Apply on company site

AIOps Engineer SME

At Leidos - Fort Belvoir

Posted on Jul 29

View job Apply on company site

AIOps Engineer SME

At Leidos - Albuquerque

Posted on Jul 29

View job Apply on company site

HR Representative

At Cadence Design Systems - Shanghai

Posted on Jul 24

View job Apply on company site

Senior DevOps Engineer

At Leidos - Columbia

Posted on Jul 23

View job Apply on company site

Senior DevOps Engineer

At Leidos - Annapolis Junction

Posted on Jul 23

View job Apply on company site

DevOps Engineer

At Leidos - Annapolis Junction

Posted on Jul 23

View job Apply on company site

Principal Identity Solutions Engineer TS/SCI Polygraph

At Leidos - Hanover

Posted on Jul 21

View job Apply on company site

Premier Client Advisor - PNC Wealth Management

At PNC Financial Services Group - Clarks Summit

Posted on Jul 16

View job Apply on company site

Diesel Technician

At Cummins - Indianapolis

Posted on Jul 14

View job Apply on company site

TikTok Shop - After Sales Experience Program Manager

At TikTok

Posted on Jul 3

View job Apply on company site

SQL Senior Database Administrator

At Leidos - Scoresby

Posted on Jul 1

View job Apply on company site

SQL Senior Database Administrator

At Leidos - Canberra

Posted on Jul 1

View job Apply on company site

Cisco Unified Collaboration Engineer (Voice Engineer)

At Leidos - Tampa

Posted on Jun 25

View job Apply on company site

DevOps Engineer 25k Sign on Bonus

At Leidos - Annapolis Junction

Posted on Jun 16

View job Apply on company site

Data Center Critical Facilities III

At Equinix - Saint Denis

Posted on Jun 15

View job Apply on company site

Business Analyst

At Leidos - Canberra

Posted on Jun 5

View job Apply on company site

TikTok

TikTok Shop - After Sales Experience Program Manager

SingaporeOperationsPosted Jul 3, 2026

Apply on company site View full job

Why you should apply for a job to TikTok:

4.5/5 in overall job satisfaction
4.5/5 in supportive management
100% say women are treated fairly and equally to men
100% would recommend this company to other women
100% say the CEO supports gender diversity

Ratings are based on anonymous reviews by Fairygodboss members. See all reviews ›

Responsibilities

About the Team:
E-commerce's Governance and Experience (GNE) is a global team responsible for ensuring our marketplace is safe and trustworthy for not only our users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality. Our mission is to provide world-class service and experience for customers, sellers and creators. We are looking for an After Sales Experience Program Manager role to manage and own the After Sales Experience in all eCommerce activities.

- Drive discovery and analysis of after-sales experience and service issues; develop optimization strategies and improvement goals to enhance the overall after-sales experience.
- Voice of Customer: Collect and analyze user signals through surveys, CPO data, and other channels; identify top user pain points and develop actionable improvement plans.
- Experience Analysis: Track end-to-end after-sales metrics (e.g., NPS, CSAT, resolution time); identify experience pain points for both buyers and sellers, develop improvement plans, drive execution, and continuously enhance after-sales satisfaction.
- Product Collaboration: Partner with product, engineering, and customer service teams to drive after-sales product iterations (e.g., UI optimization, policy improvements, help center updates); translate user experience needs into concrete product enhancements.
- Benchmarking: Research industry best practices and competitor after-sales experience management; adapt and implement leading models to suit platform realities and build differentiated after-sales advantages.
- Policy Development: Continuously refine after-sales policies and guidelines based on user feedback, industry norms, and existing business issues; develop policies tailored to the SEA market.

Qualifications

Minimum Qualification(s)
- Bachelor's degree or above in e-commerce, Marketing, CRM, Business Administration, or related fields.
- Ability to identify root causes of after-sales and service issues through data analysis.
- Strong logical thinking with the ability to develop and execute practical improvement plans.
- Customer-first approach with keen ability to identify after-sales and service experience pain points.
- Capability to translate user needs into concrete, actionable solutions.

Preferred Qualification(s)
- Background with international e-commerce platforms.
- Familiarity with e-commerce after-sales policies and processes.

Responsibilities

Qualifications

Qualifications

Minimum Qualification(s)
- Bachelor's degree or above in e-commerce, Marketing, CRM, Business Administration, or related fields.
- Ability to identify root causes of after-sales and service issues through data analysis.
- Strong logical thinking with the ability to develop and execute practical improvement plans.
- Customer-first approach with keen ability to identify after-sales and service experience pain points.
- Capability to translate user needs into concrete, actionable solutions.

Preferred Qualification(s)
- Background with international e-commerce platforms.
- Familiarity with e-commerce after-sales policies and processes.

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 10,000+ employees
Industry: Technology: Consumer Internet

View company profile