1,127 jobs for "Compensation Program Manager"

Learning and Development Designer III

At TD Bank - Mississauga · Edmonton

Posted on Oct 19

View job Apply on company site

Program Manager - American Funds Service Group

At Capital Group - Irvine · San Antonio

Posted on Oct 22

View job Apply on company site

Captives Underwriter

At The Hartford - Alexandria

Posted on Nov 5

View job Apply on company site

Compensation Manager

At Leidos - Remote / Flexible

Posted on Oct 29

View job Apply on company site

Captives Underwriter

At The Hartford - Chicago

Posted on Nov 5

View job Apply on company site

Engineering Program Manager, Data - Special Projects

At Apple - Cupertino

Posted on Oct 16

View job Apply on company site

Module Engineering Project Specialist

At Apple - Cupertino

Posted on Oct 16

View job Apply on company site

Sales Manager - Columbus, OH

At Altria Group, Inc. - Columbus

Posted on Nov 8

View job Apply on company site

Sales Manager-Lancaster, SC

At Altria Group, Inc. - Lancaster

Posted on Nov 7

View job Apply on company site

Sales Manager - Morgantown, WV

At Altria Group, Inc. - Morgantown

Posted on Nov 6

View job Apply on company site

HR Business Partner - Fulfillment Center

At Chewy - Reno

Posted on Sep 14

View job Apply on company site

Summer 2027 Accounting Internship

At Enterprise Mobility - Columbia

Posted on Oct 3

View job Apply on company site

Captives Underwriter

At The Hartford - Frisco

Posted on Oct 5

View job Apply on company site

Senior Manager, Global Controls Office (IT SOX)

At TD Bank - Toronto

Posted on Oct 6

View job Apply on company site

Workshop Manager

At Cummins - Pooraka

Posted on May 27

View job Apply on company site

TikTok Shop - Services Solutions Program Manager

At TikTok - Mexico City

Posted on Jul 7

View job Apply on company site

Accounting Internship Summer 2027 - Jacksonville FL

At Enterprise Mobility - Jacksonville

Posted on Sep 26

View job Apply on company site

Summer 2027 Accounting Internship - Londonderry, NH

At Enterprise Mobility - Derry

Posted on Sep 22

View job Apply on company site

AI Enablement & Adoption Program Manager

At DTCC - Jersey City

Posted on Sep 29

View job Apply on company site

Transformation Delivery Associate Director

At DTCC - Jersey City

Posted on Aug 18

View job Apply on company site

TikTok

TikTok Shop - Services Solutions Program Manager

Mexico City, MexicoOperationsPosted Jul 7, 2026

Apply on company site View full job

Why you should apply for a job to TikTok:

4.5/5 in overall job satisfaction
4.5/5 in supportive management
100% say women are treated fairly and equally to men
100% would recommend this company to other women
100% say the CEO supports gender diversity

Ratings are based on anonymous reviews by Fairygodboss members. See all reviews ›

Responsibilities

Global E-Commerce's Governance and Experience (GNE) is a global team responsible for ensuring a safe and trustworthy marketplace for not only our buyers, but also our sellers and creators. Our mission is to create the most trustworthy E-commerce platform with a delightful service experience.

Within GNE, the Service Support Centre (SSC) provides customer service for Buyers, Sellers, and Creators across the globe. TikTok Shop is seeking a Services Solutions Program Manager to support Mexico across Buyer, Seller, and Creator operations. In this role, you will identify service pain points, drive root-cause analysis, and develop scalable process and product solutions that improve customer experience and operational efficiency. You will partner closely with Product, Policy, Risk, Logistics, Payments, and regional teams to implement solutions, support new launches, and ensure operational readiness.

Responsibilities:
- Partner with the Mexico Country Service Lead to develop the Mexico service strategy and tactical improvement plan.
- Develop scalable processes, policies and product solutions to improve Buyer, Seller and Creator service experiences.
- Convert VOC, ticket trends, operational feedback, and service insights into prioritized product enhancements.
- Partner with cross-functional teams to translate business needs into product enhancements and service operational solutions.
- Partner with BPO vendors and internal operations teams to ensure service solutions are effectively implemented and consistently executed across frontline operations.
- Support new product launches, policy updates and operational changes by coordinating service readiness.
- Evaluate compensation and resolution strategies as service investments, using measurable ROI indicators such as CSAT lift, contact rate reduction, repeat contact prevention and improved customer outcomes.
- Act as a bridge between Mexico's local operational realities and global service, product and policy frameworks - ensuring solutions are practical, scalable and locally relevant.

Qualifications

Minimum Qualifications:
- Bachelor's degree or equivalent practical experience.
- + 5 years of proven experience in customer service operations, process improvement, program management, Product Operations, or project management.
- Strong analytical and problem-solving skills with experience performing root-cause analysis.
- Experience working cross-functionally with both technical and non-technical stakeholders.
- Excellent project management, communication, and stakeholder management skills.
- Ability to thrive in a fast-paced, ambiguous environment.
- High Oral/Written proficiency in English and Spanish is required for this role due to cross functional collaboration with global teams.

Preferred Qualifications:
- Experience in e-commerce, marketplace, or platform operations.
- Experience partnering with Product teams to improve customer experience and operational processes.
- Familiarity with customer service KPIs (CSAT, SLA, AHT, FCR, contact rate, etc.).
- Experience supporting product launches, SOP development, training, and operational readiness.

Responsibilities

Qualifications

Qualifications

Minimum Qualifications:
- Bachelor's degree or equivalent practical experience.
- + 5 years of proven experience in customer service operations, process improvement, program management, Product Operations, or project management.
- Strong analytical and problem-solving skills with experience performing root-cause analysis.
- Experience working cross-functionally with both technical and non-technical stakeholders.
- Excellent project management, communication, and stakeholder management skills.
- Ability to thrive in a fast-paced, ambiguous environment.
- High Oral/Written proficiency in English and Spanish is required for this role due to cross functional collaboration with global teams.

Preferred Qualifications:
- Experience in e-commerce, marketplace, or platform operations.
- Experience partnering with Product teams to improve customer experience and operational processes.
- Familiarity with customer service KPIs (CSAT, SLA, AHT, FCR, contact rate, etc.).
- Experience supporting product launches, SOP development, training, and operational readiness.

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 10,000+ employees
Industry: Technology: Consumer Internet

View company profile