1,505 jobs for "Quality Manager"

Input/Output (I/O) Systems Quality Engineering Manager

At Apple - Minato

Posted on Oct 19

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Product & Process Solutions Program Manager (Quality Solutions), Trust & Safety

At TikTok

Posted on Oct 29

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Asst. Manager - Quality

At Diageo - Kumbalgodu

Posted on Oct 30

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Audit Manager II, Quality Assurance and Improvement Program- IT Audit

At TD Bank - Toronto

Posted on Oct 19

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Audit Manager - Credit Risk and Data Quality SME

At Bank of America - Charlotte · Newark

Posted on Oct 26

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Quality Assurance/Quality Control Manager

At Leidos - San Diego

Posted on Nov 7

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Manager, Electromagnetic Systems and Quality - Radiation and Electromagnetic Effects (01313), Onsite

At Sandia National Laboratories

Posted on Nov 9

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Supplier Quality Manager - VT 供应商质量经理 - VT

At Cummins - Wuxi

Posted on Nov 9

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TikTok Shop - Quality Program Manager

At TikTok - Kuala Lumpur

Posted on Oct 21

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Compliance Quality Assurance Manager (US)

At TD Bank - Charlotte · New York

Posted on Oct 15

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Input/Output (I/O) Systems Quality Engineering Manager

At Apple - Minato-ku

Posted on Oct 19

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Program Quality Manager

At Leidos - Huntsville

Posted on Oct 21

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TikTok Shop - Operations Quality Monitoring Manager, Sorting Center

At TikTok

Posted on Oct 14

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User Experience - Quality Engineering Manager

At Apple - Cupertino

Posted on Oct 19

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Senior Manager, Quality Assurance - GDP

At Genmab - Copenhagen

Posted on Oct 21

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Associate Manager, Regulatory Infrastructure & Quality Control

At Altria Group, Inc. - Richmond

Posted on Nov 4

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Regional Quality Manager

At CRH - Atlanta

Posted on Nov 3

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Quality Manager

At Mitsubishi Electric Power Products - Warrendale

Posted on Oct 28

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Quality Manager

At CRH - Omaha

Posted on Oct 22

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Associate Manager Quality Manufacturing

At Altria Group, Inc. - Richmond

Posted on Oct 30

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TikTok

TikTok Shop - Quality Program Manager

Kuala Lumpur, MalaysiaOperationsPosted 19 days ago

Apply on company site View full job

Why you should apply for a job to TikTok:

4.5/5 in overall job satisfaction
4.5/5 in supportive management
100% say women are treated fairly and equally to men
100% would recommend this company to other women
100% say the CEO supports gender diversity

Ratings are based on anonymous reviews by Fairygodboss members. See all reviews ›

Responsibilities

The Global E-Commerce Governance and Experience (GNE) team helps build a safe and trusted environment for businesses, creators, and communities. We develop policies that support responsible participation, detect and prevent fraud and abuse, and design the support experiences that resolve issues and strengthen trust.

We sit at the center of this e-commerce ecosystem, working closely with business, product, engineering, and legal teams, and applying AI to deliver trust and support at scale. Getting this right means protecting users while giving businesses and creators a platform they can grow on.

You will work on complex problems where user experience, safety, and support quality come together, helping shape safe and trusted interactions across the global e-commerce ecosystem.

Quality Assurance & Governance
- Develop, implement, and continuously enhance a comprehensive QA framework to ensure consistent service quality, compliance and operational excellence across all BPO partners.
- Establish standardized quality governance mechanisms aligned with evolving business priorities and service delivery objectives.
- Ensure 100% auditing coverage of DSAT cases by BPO teams with structured RCA to identify quality gaps and improvement opportunities.
- Conduct ATA assessments and cross-BPO quality internal calibrations to strengthen audit accuracy, consistency and alignment with established quality standards.
- Drive proactive quality management by identifying emerging risks, recurring defects and systemic issues before they significantly impact seller experience.
- Participate in global and regional quality governance discussions to align quality standards, reporting mechanisms, and escalation processes across markets.

AI Enablement & Quality Intelligence
- Drive AI enablement within QA operations by enhancing AI capabilities for auditing, monitoring and analysis to improve audit efficiency, accuracy, scalability and coverage.
- Partner with XFN to develop, pilot and optimize AI-powered auditing solutions, including automated quality assessments, defect detection and quality insights generation.
- Leverage AI-driven analytics to proactively identify quality trends, recurring defects, agent-controllable opportunities and systemic gaps across service delivery operations.
- Evaluate the effectiveness of AI-enabled QA solutions through defined success metrics, ensuring continuous improvement in audit accuracy, operational efficiency and actionable insights.
- Drive the transformation of QA from traditional reactive auditing toward a proactive, AI-driven quality management framework.

Quality Analysis & Continuous Improvement
- Conduct RCA to identify agent-controllable and non-agent-controllable quality gaps and trends, translating insights into actionable improvement opportunities.
- Partner with Partner Operations Manager and the BPO teams to address agent-controllable issues through targeted coaching, training and corrective actions.
- Collaborate with XFN teams to drive systemic improvements across SOPs, processes, products, policies, and tooling to enhance seller experience and reduce recurring defects.
- Leverage data analytics and AI-driven insights to proactively identify quality risks, monitor trends and measure improvement effectiveness.
- Establish structured feedback loops and governance mechanisms to ensure accountability, timely resolution, and sustainable quality improvements.

Flexibility
- Work across different time zones as required by business needs, including coordination with global and regional teams, BPO partners and cross-functional stakeholders.

Qualifications

Minimum Qualification(s):
- Bachelor's degree or equivalent practical experience.
- Proven experience in quality governance or continuous improvement.
- Experience or strong interest in AI-enabled quality assurance, automated auditing, AI analytics, or quality intelligence solutions.
- Strong analytical and problem-solving skills, with the ability to diagnose human-controllable and systemic quality issues and translate findings into actionable improvements.
- Strong project management and stakeholder engagement skills, with the ability to influence both technical and non-technical teams.
- Comfortable navigating fast-paced, high-growth environments and managing multiple priorities.

Preferred Qualification(s):
- Experience within a BPO or large-scale operations environment is preferred.
- Prior hands-on experience in BPO quality assurance, quality calibration and RCA is a strong advantage.
- Experience in e-Commerce marketplace platforms, operations or technology-driven service environments is a plus.

Responsibilities

Qualifications

Qualifications

Minimum Qualification(s):
- Bachelor's degree or equivalent practical experience.
- Proven experience in quality governance or continuous improvement.
- Experience or strong interest in AI-enabled quality assurance, automated auditing, AI analytics, or quality intelligence solutions.
- Strong analytical and problem-solving skills, with the ability to diagnose human-controllable and systemic quality issues and translate findings into actionable improvements.
- Strong project management and stakeholder engagement skills, with the ability to influence both technical and non-technical teams.
- Comfortable navigating fast-paced, high-growth environments and managing multiple priorities.

Preferred Qualification(s):
- Experience within a BPO or large-scale operations environment is preferred.
- Prior hands-on experience in BPO quality assurance, quality calibration and RCA is a strong advantage.
- Experience in e-Commerce marketplace platforms, operations or technology-driven service environments is a plus.

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 10,000+ employees
Industry: Technology: Consumer Internet

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