45 jobs for "Quality Assurance Analyst"

Quality & Training Analyst Graduate (Video Safety Operations) - 2027 Start

At TikTok - Kuala Lumpur

Posted on Oct 26

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Quality Analyst, Data Solutions & Initiatives

At Apple - Austin

Posted on Oct 17

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Food Safety Quality Chemist (12hr rotating shifts)

At Cargill - Dayton

Posted on Oct 31

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Client Analytics Group Analyst - AMG Investment Office

At PNC Financial Services Group - Pittsburgh

Posted on Nov 7

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CDD KYC Knowledge & Training manager

At Adyen - Amsterdam

Posted on Oct 31

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Quality & Training Analyst Graduate (Video Safety Operations) - 2027 Start

At TikTok

Posted on Oct 26

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AI/Automation Development Intern - Assessment & Authorization

At Leidos - Remote / Flexible

Posted on Nov 7

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Quality & Training Team Lead, Monetization Integrity (Mandarin Speaking)

At TikTok

Posted on Oct 16

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Senior CDD Risk Analyst, Reviews

At Adyen - Amsterdam

Posted on Oct 17

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Food Safety Quality Regulatory Associate Chemist - 12 hour rotating shift

At Cargill - Hammond

Posted on Oct 30

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CAP Analyst

At Leidos - Odenton

Posted on Oct 10

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AML Data Quality and Quantitative Analytics and Model Development Analyst Senior

At PNC Financial Services Group - Cincinnati

Posted on Oct 31

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Senior CDD Risk Analyst, Direct Customer Onboarding

At Adyen - Amsterdam

Posted on Oct 17

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Food Safety Quality and Regulatory Supervisor (2nd shift)

At Cargill - Fort Worth

Posted on Oct 22

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AML Data Quality and Quantitative Analytics and Model Development Analyst Senior

At PNC Financial Services Group - Chicago

Posted on Oct 23

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Lead Infrastructure Test Engineer (US Shift)

At DTCC - Makati City

Posted on Oct 20

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Analyst (US Healthcare. QA)

At Alight Solutions - Noida

Posted on Nov 2

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Analyst

At Alight Solutions - Noida

Posted on Oct 27

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Manager, Support Tooling and Infrastructure

At Adyen - Amsterdam

Posted on Oct 13

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AML Data Quality and Quantitative Analytics and Model Development Analyst Senior

At PNC Financial Services Group - Wilmington

Posted on Oct 23

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TikTok

Quality & Training Analyst Graduate (Video Safety Operations) - 2027 Start

Kuala Lumpur, MalaysiaOperationsPosted 13 days ago

Apply on company site View full job

Why you should apply for a job to TikTok:

4.5/5 in overall job satisfaction
4.5/5 in supportive management
100% say women are treated fairly and equally to men
100% would recommend this company to other women
100% say the CEO supports gender diversity

Ratings are based on anonymous reviews by Fairygodboss members. See all reviews ›

Responsibilities

About the team
The Video Safety Operations Team is responsible for the review and enforcement of policies on Video formats across AMS (excluding US), EMEA, and APAC regions. Our mission is to cultivate safe, trusted video environments and experiences that are necessary to inspire creativity and bring joy. The team's global operational scale also enables focus on other critical formats - Photo, Drama, Push, Hashtag, Effects, and additional coverage for the regulatory workflows for T&S Operations on Digital Services Act/Online Safety Act.
The team is responsible for the end-to-end delivery of video safety, through upfront demand planning and resource forecasting, daily operational management, and operational excellence to ensure high quality, efficiency, and cost-effective operations.
This role requires commitment to work shifts, weekends, and public holidays as operational needs demand.

We are looking for talented individuals to join our team. As a graduate, you will get opportunities to pursue bold ideas, tackle complex challenges, and unlock limitless growth. Successful candidates must be able to commit to an onboarding date by the end of the year. Please state your availability and graduation date clearly in your resume. Candidates can apply to a maximum of two positions and will be considered for jobs in the order you apply. The application limit is applicable to our Company and its affiliates' jobs globally. Applications will be reviewed on a rolling basis - we encourage you to apply early.

Responsibilities
- Quality Assurance & Auditing: Conduct regular analytical audits of human moderation, ensuring all processes comply with data protection and Trust & Safety standards while maintaining specific audit targets (e.g., Accuracy, RCA, and Appeal success rates).
- Data Analysis & RCA: Perform deep-dives into recurring quality issues through Root Cause Analysis (RCA), spot error patterns, and translate data into actionable feedback for Operational Guidelines & Standards and Operations Teams to drive continuous process optimization.
- Policy Interpretation & Curation: Act as an authority to provide expert judgment on complex, ambiguous, or high-risk cases under quality methodologies and processes (like Knowledge of the Masses).
- Calibration & Collaboration: Lead calibration sessions to ensure consistency across different moderation teams. Partner with cross-functional stakeholders to simplify complex policy explanations and drive global quality goals.
- Operational Oversight & Escalation: Manage and resolve unprecedented "edge cases" with speed and accuracy. Drive policy cascading to ensure new policies & operational guidelines updates are 100% communicated and implemented across all relevant internal and external partners.
- Technical Reporting & AI Utilization: Leverage AI to improve performance and reduce manual, repetitive tasks. Utilize QA dashboards, RCA tools, and calibration platforms to prepare comprehensive weekly and monthly reports focusing on market accuracy, error trends, and policy gaps.
- Training & Policy Cascade: Lead or support training rollouts for new policy changes and operational guideline updates, especially for BPO staff, ensuring changes are clearly understood, operationalized, and consistently applied. This is estimated to take up around 20% of total monthly output deliverables.

Qualifications

Minimum Qualification(s)
- Education: Bachelor's degree in Business, Operations, or related field.
- Analytical & Problem-Solving Skills: Strong capability in conducting Root Cause Analysis (RCA), identifying trend patterns, and suggesting process optimizations that reduce error rates while maintaining high-speed moderation.
- Policy Interpretation & Judgment: Good understanding of content policies and SOPs, with the critical thinking skills required to make expert judgments on complex or high-risk escalation cases.
- Cross-Functional Communication: Good stakeholder management skills with the ability to lead calibration sessions, deliver training, and partner with BPO and internal teams to align on global quality goals.
- Technical & Reporting Proficiency: Fluency in data visualization, reporting, and utilizing QA/calibration tools. Ability to leverage Artificial Intelligence (AI) to streamline workflows and provide actionable feedback on system functionality.
- Training & Facilitation Capability: Experience delivering training, policy briefings, or knowledge transfer sessions, ideally in support of policy updates, process changes, or frontline operational teams. Ability to translate complex policy language into clear, practical guidance for BPO staff.

Preferred Qualification(s)
- 1+ year of experience in conducting analytical audits, tracking performance targets, and maintaining data integrity within a trust and safety, compliance, or high-volume operational environment (internship experience included).
- Experience working in fast-paced, high-volume operational environments
- Past internships in high-growth tech or platform-based environments.
- Strong attention to detail with ability to follow structured frameworks and guidelines
- Exposure to cross-functional/cross-regional collaboration.

Responsibilities

Qualifications

Qualifications

Minimum Qualification(s)
- Education: Bachelor's degree in Business, Operations, or related field.
- Analytical & Problem-Solving Skills: Strong capability in conducting Root Cause Analysis (RCA), identifying trend patterns, and suggesting process optimizations that reduce error rates while maintaining high-speed moderation.
- Policy Interpretation & Judgment: Good understanding of content policies and SOPs, with the critical thinking skills required to make expert judgments on complex or high-risk escalation cases.
- Cross-Functional Communication: Good stakeholder management skills with the ability to lead calibration sessions, deliver training, and partner with BPO and internal teams to align on global quality goals.
- Technical & Reporting Proficiency: Fluency in data visualization, reporting, and utilizing QA/calibration tools. Ability to leverage Artificial Intelligence (AI) to streamline workflows and provide actionable feedback on system functionality.
- Training & Facilitation Capability: Experience delivering training, policy briefings, or knowledge transfer sessions, ideally in support of policy updates, process changes, or frontline operational teams. Ability to translate complex policy language into clear, practical guidance for BPO staff.

Preferred Qualification(s)
- 1+ year of experience in conducting analytical audits, tracking performance targets, and maintaining data integrity within a trust and safety, compliance, or high-volume operational environment (internship experience included).
- Experience working in fast-paced, high-volume operational environments
- Past internships in high-growth tech or platform-based environments.
- Strong attention to detail with ability to follow structured frameworks and guidelines
- Exposure to cross-functional/cross-regional collaboration.

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 10,000+ employees
Industry: Technology: Consumer Internet

View company profile