310 jobs for "Lead Application Support Engineer"

Technical Operation Engineer

At Apple

Posted on Oct 17

View job Apply on company site

Maximo Application Suite (MAS) Technical Engineer

At Leidos - Las Cruces

Posted on Oct 30

View job Apply on company site

Software Engineering Manager - Asset Management Group Technology

At PNC Financial Services Group - Pittsburgh

Posted on Nov 3

View job Apply on company site

Manager, Technical Deploy for LAC, Advisors & Consulting Services

At Mastercard - Santiago

Posted on Oct 9

View job Apply on company site

Maximo Application Suite (MAS) Technical Engineer

At Leidos - Houston

Posted on Oct 30

View job Apply on company site

Software Engineering Manager - eBusiness

At Apple

Posted on Oct 17

View job Apply on company site

Maximo Application Suite (MAS) Technical Engineer

At Leidos - Mountain View

Posted on Oct 30

View job Apply on company site

Software Engineering Manager - Asset Management Group Technology

At PNC Financial Services Group - Strongsville

Posted on Nov 3

View job Apply on company site

DataServices Engineer - Apple Wallet, Payments & Commerce

At Apple - Austin

Posted on Oct 17

View job Apply on company site

Lead Software Engineer

At Mastercard - Vadodara

Posted on Oct 9

View job Apply on company site

Software Engineering Manager - Asset Management Group Technology

At PNC Financial Services Group - Phoenix

Posted on Nov 3

View job Apply on company site

IT Applications Manager

At CRH - Clevedon

Posted on Nov 6

View job Apply on company site

Senior MLOps Engineer

At Fisher Investments - Tampa

Posted on Nov 7

View job Apply on company site

Senior Manufacturing Engineer II [Electrical]

At Altria Group, Inc. - Richmond

Posted on Nov 2

View job Apply on company site

Team Lead - Security Engineering

At Aristocrat - Gurugram

Posted on Oct 20

View job Apply on company site

.NET Application and Solutions Architect - Assistant Vice President

At iCapital - Colorado Springs

Posted on Oct 22

View job Apply on company site

Tech Lead for Non-Authoring Backend Logic

At Alight Solutions - Noida

Posted on Oct 30

View job Apply on company site

Application Security Associate Director

At DTCC - Tampa · Dallas

Posted on Nov 7

View job Apply on company site

Senior Software Engineer (Oracle Cloud Financials)

At Delta Dental - Alpharetta

Posted on Oct 20

View job Apply on company site

Application Engineer Sr Staff

At Ansys - Hanoi

Posted on Oct 24

View job Apply on company site

Apple

Technical Operation Engineer

ChinaPosted 21 days ago

Apply on company site View full job

Why you should apply for a job to Apple:

Ranked as one of the Best Technology Companies in 2020
3.7/5 in overall job satisfaction
3.1/5 in supportive management
66% say women are treated fairly and equally to men
65% would recommend this company to other women
66% say the CEO supports gender diversity

Ratings are based on anonymous reviews by Fairygodboss members. See all reviews ›

Do you want to help build some of the largest and most consequential enterprise and customer technology systems in the world? Join Apple's Information Systems and Technology (IS&T) organization. IS&T is the engine behind everything Apple does for customers and for the people who build for them. It's Apple's central nervous system. Supporting 2.5 billion active Apple devices, processing billions of secure transactions, and keeping the technology that defines modern life running flawlessly, IS&T makes the impossible feel effortless.Do you love building solutions to handle global complexity and immense scale? Imagine what you could do here.

Customer Systems is part of IS&T and drives the technology behind Apple's customer support experience - from contact center operations to the software powering the iconic Genius Bar. The team also builds and operates AppleCare's online support platform, which handles 6 billion visits per year, delivering seamless, high-quality support to Apple customers around the globe.

Description
The Technical Operations Engineer will support and improve business-critical Customer Systems
services used across Apple's global customer-support organizations. The role combines advanced
production support, automation, reliability engineering and Operational Excellence.
The engineer will be responsible for service health, incident response, root-cause analysis and
continuous improvement of operational processes, tooling and platform reliability.","responsibilities":"Operate globally distributed, business-critical customer-support applications and platforms.
Monitor service availability, latency, capacity, throughput and error rates.
Lead troubleshooting of complex application, infrastructure, database, integration and network issues.
Participate in or lead major-incident response, service restoration and stakeholder communication.
Perform root-cause analysis and drive permanent corrective actions.
Identify recurring incidents, operational gaps and reliability risks, and convert them into improvement initiatives.
Build automation, diagnostics and self-service tools to reduce manual operational work.
Develop dashboards, health checks, actionable alerts and automated remediation.
Drive Operational Excellence across incident, problem, change, release and capacity management.
Deﬁne and track service metrics, operational KPIs, SLIs and SLOs.
Support Java applications, REST APIs, microservices and asynchronous integrations.
Coordinate production releases, conﬁguration changes, deployment validation and rollback planning.
Lead production-readiness and operational-readiness reviews for new services and major changes.
Partner with software engineering teams to improve application operability, resilience and supportability.
Maintain runbooks, troubleshooting guides and service documentation.
Support capacity planning, resilience testing and disaster-recovery exercises.
Participate in on-call rotations and support critical launches and business events.
Mentor junior engineers and promote a culture of ownership and continuous improvement.

Preferred Qualifications
Experience with Kubernetes, container platforms and Alicloud services.
Knowledge of Oracle, PostgreSQL, MongoDB, Kafka or similar technologies.
Experience building operational automation and automated remediation.
Experience with high availability, disaster recovery and production-readiness practices.

Minimum Qualifications
7+ years of experience in Technical Operations, production engineering, application support or Site Reliability Engineering.
Strong troubleshooting skills across Linux, applications, APIs, databases and networks.
Experience deploying, monitoring and supporting Java-based enterprise applications.
Experience with scripting or software development using Python, Java, Go or shell.
Experience with logging, monitoring and observability tools such as Splunk.
Understanding of HTTP, DNS, TCP/IP, load balancing and distributed systems.
Experience with incident, problem, change and release-management processes.
Demonstrated ability to use operational metrics and incident trends to drive service
improvements.
Strong communication, documentation and stakeholder-management skills.

About Apple

Working at Apple means doing more than you ever thought possible and having more impact than you ever imagined.

Size: 10,000+ employees
Industry: Technology: Manufacturing

View company profile