Job Purpose and Impact
The Logistics Executive, will support a moderate scale of customer service activities for a single site team. In this role, you will contribute to optimizing and monitoring shipping and returns, including processing complex orders from customers and resolving order or delivery issues.
Key Accountabilities
- Maintain systems and relationships that meet customer demand forecast, as well as other databases related to shipments and inventory management.
- Inform customers about order status, invoices, contract balances and other information needed to complete the sale.
- Execute customer service strategies.
- Provide support to improvement projects and commitments requiring a basic understanding of customer service practices and procedures.
- Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff.
- Other duties as assigned
Qualifications
Minimum Qualifications- Bachelor's degree or above, with a preference for majors in international trade
- Strong communication skills and abilities;
- Proficient in good written communication skills;
- Proficient in computer operation and able to use office software (WORD, EXCEL, PPT) well;
- Good English reading, writing, conversation, and communication skill
Preferred Qualifications- More than two years of experience in export customer service management or major customer management;
- Possess knowledge, skills, and practical experience related to customer service.
- English proficiency is required to pass the CET-6 level
- Familiar with the sales contract process;
- Possess good interpersonal and communication skills, customer service awareness, and strong oral expression ability;
