Who are we?Equinix is the world's digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.
A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.
Joining our operations team means being at the center of everything - maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You'll find belonging, purpose, and a team that welcomes you-because when you feel valued, you're empowered to do your best work.
Job SummaryIs a highly skilled specialist that works on assignments requiring considerable judgment, initiative, and independent action. Focus is on complex tasks that require a deep understanding of standard operating procedures, critical facilities systems, and operational risk. Applies advanced technical knowledge to assess unusual circumstances, resolve sophisticated issues, and recommend solutions with site‑level impact.
Work is performed independently and is reviewed at critical points. Contributes to the development, enhancement, and application of procedures and techniques to support safe, resilient, and efficient operations. Serves as a technical resource and escalation point, supporting the overall team through expertise, guidance, and problem resolution.
ResponsibilitiesFacility / Infrastructure Maintenance
- Performs highly skilled preventative and corrective maintenance on-site to critical facility systems
- Performs highly skilled maintenance repairs, corrective maintenance, and complex installations
- Resolves advanced incidents and develops new procedures and techniques to support the overall team
- Monitors the Building Monitoring System (BMS) and resolves alarms for complex assignments requiring independent action and a high degree of initiative to resolve. Makes recommendations for new procedures to management team
- Leads and coordinates critical infrastructure operations
- Implements energy efficiency measures and identifies areas of opportunities
- Inspects operation and maintenance of plumbing, fire suppression, and life-safety systems
- Consistently works on complex assignments requiring independent action and a high degree of initiative to resolve issues. Makes recommendations for new procedures
- Develops project scope with management for life-cycle maintenance/end of life infrastructure projects and critical replacements
Vendor Support
- Facilitates selection of vendors for outsourced maintenance activities
- Directs vendors on highly skilled tasks to ensure that maintenance activities are carried out per standards and requirements
- Creates scripts for maintenance and submits
- Tracks and implements the work approval process for critical service providers (including briefing at the start of work, control of work during the day workday/shift, final review of the work carried out)
- Inspects implementation changes/updates to technical files for plants and equipment (in cooperation with vendor and the supervisor's) ensuring builds are up to date
Site Administration & Incident Support
- Completion of complex site logs and data gathering for issuing of permits, such as Maintenance Operation Protocol (MOPs) and scripts
- Identifies and escalates process discrepancies to higher management
- Identifies Single Points of Failure (SPOFs) and makes recommendations for new procedures
- Acts as a support team lead for operating processes and procedures; supports the team on adherence
- Supports the on-site staff during critical incidents
- Responds to all on-site incidents, including major failures, significant problems and delays
- Assists with RCA (Root Cause Analysis)
- Assists management with maintaining technical documents
Work Orders & Additional Projects
- Completes highly skilled work requests and circuit installations
- Coordinates more advanced troubleshooting and maintenance of office equipment (if necessary); supports auxiliary equipment and machines with problem solving and repairs to avoid/minimize downtime
- Makes moderate changes to mechanical, electrical and specialized systems, as directed
- Performs capacity management reviews
- Leads infrastructure project activities
Collaboration
- Collaborates with others to resolve highly difficult facility incidents; identifies and understands underlying issues
- Act as a support team lead when identifying component level faults and provides recommendations for new procedures
- Utilizes resources outside of the department, as necessary
- Plans inventory needs to maintain optimal stock levels of critical parts and equipment
- May act as an escalation point for processes relating to maintaining inventory
- Advises other team members on repairs and preventative maintenance
- Acts as a support team lead on implementing highly skilled, complex projects
Qualifications - High school diploma or equivalent required
- Typically requires 6+ years of progressively responsible experience in critical facilities, data center operations, industrial facilities, or a comparable technical environment
- Associate's degree, technical certification, or military technical training is a plus
Technical Expertise
- Advanced knowledge of critical facility systems, including Electrical distribution systems (UPS, generators, switchgear, breakers) Mechanical systems (chillers, CRAC/CRAH units, HVAC, cooling towers) Plumbing, fire suppression, and life-safety systems
- Proven ability to perform highly skilled preventive, corrective, and emergency maintenance with minimal supervision
- Strong experience monitoring and responding to alarms via Building Management / Monitoring Systems (BMS)
- Demonstrated capability to identify Single Points of Failure (SPOFs) and recommend mitigation strategies
The targeted pay range for this position in the following location is / locations are:
United States - NY5 New York City : 88,000 - 132,000 USD / Annual
Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location.
The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.
The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.
Equinix BenefitsAs an employee, you become important to Equinix's success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we're providing you with the best package possible. So, wherever you are in your career and life, you'll be able to enhance your experience and bring your whole self to work.
Employee Assistance Program: An Employee Assistance program is available to all employees.
US Benefits: - Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members. - Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future. - Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to change and may be subject to specific plan or program terms.
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
We use artificial intelligence in our hiring process. Learn more here. This posting is for a backfill position, meaning it is to fill an existing vacancy within our organization.
