Overview To support Navy Federal by participating in the development and follow-up analysis of policy and process updates. To provide end-user support for manuals and Navy Federal Systems. Works under limited supervision. Uses moderate discretion to modify work practices/processes. Serves as subject matter expert for many business functions, systems, policies and/or procedures. Mentors less experienced team members in the art of communication, negotiation, and change management. Lead and assist in leading complex/difficult tasks of moderate latitude and considerable impact.
Responsibilities- Ensure project deliverables are met in accordance with customers' expectations, timelines & budget constraints
- Build and maintain relationships with team members, management, key stakeholders and/or external contacts (vendors, etc.)
- Collaborate with project team members to ensure alignment with departmental efforts
- Conduct research and preparation of reference material
- Ensure effective management of projects from inception through implementation
- Identify, communicate and resolve technical, tactical and operational project issues and risks
- Interview business owners to determine task objectives, requirements and needs including complex intranet resources
- Maintain documentation library to ensure currency of processes
- Provide training to end user in the use of electronic manuals and reference material
- Review content requirements for initiatives and recommends to business owners processes to be completed in order to achieve their objectives and avoid gaps
- Review proposed policy and procedure changes for technical adequacy, completeness, compliance to regulations
- Administer and Develop eNet content
- Conduct and/or facilitate user acceptance testing to include developing and executing test cases, communication with project teams, validating and documenting results
- Ensure clear, concise and effective communication of material
- Interact with various sub-teams to determine user requirements and specifications
- Lead, guide and mentor less experienced staff
- Recommend strategy for communications
- Review intranet content to ensure consistency, accuracy, timeliness, relevance to corporate initiatives and adherence to branding guidelines
- Serve on teams and task groups for projects/initiatives within the business unit &/or across the organization
- Write online reference material, instructions and communications
- Perform other duties as assigned
Qualifications- Ability to compile, organize and present information clearly and concisely
- Experience in leading projects and/or initiatives of small to medium scope
- Experience in leading, guiding and mentoring others
- Experience in work which displays increasing levels of responsibility and/or authority
- Experience in working with all levels of staff, management, stakeholders, vendors
- Significant experience in composing correspondence that adheres to grammar and Navy Federal writing style and standards
- Significant experience in managing multiple priorities independently and/or in a team environment to achieve goals
- Significant experience in researching, compiling, and documenting data, business processes, and workflow
- Significant experience in working and participating in cross-functional, multi-dimensional teams and projects
- Advanced knowledge of PC and web/internet based technologies e.g. HTML, trends/issues, management, editing/authoring tools and development
- Working knowledge of change management principles and practices
- Advanced organizational, planning and time management skills
- Advanced skill capturing and translating processes and requirements into easily understood terms
- Advanced skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations
- Advanced verbal and written communication skills
- Effective database and presentation software skills
- Effective skill exercising initiative and using good judgment to make sound decisions
- Effective skill identifying and analyzing business requirements and recommending solutions
Desired Qualifications- Associate's Degree in Communication Studies or the equivalent combination of training, education, and experience
- Advanced knowledge of Navy Federal products, services, programs, policies and procedures
- Working knowledge of Microsoft project and project management tools
About Us Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
Our approach to careers is simple yet powerful: Make our mission your passion.
• FORTUNE 100 Best Companies to Work For® 2026
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• Most Loved Workplace - America's Top Most Loved Workplaces® 2025
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• Military Times 2025 Best for Vets Employers
• Forbes® 2026 America's Best Large Employers
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• 2025 RippleMatch Campus Forward Award Winner for Overall Excellence
• Military.com Top Military Spouse Employers 2025
• 2026 Handshake Early Talent Award
• Newsweek America's Greatest Workplaces for Culture, Belonging and Community 2026
From Fortune Magazine. © 2026 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune 100 Best Companies to Work For are registered trademarks of Fortune Media IP Limited and are used under license. Fortune Magazine, Fortune Media (USA) Corporation, and its affiliates are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.
Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.
Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at medicalaccommodations@navyfederal.org or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.
Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
