11,827 jobs for "Business Manager"

Manager, Meeting & Travel Services

At Mastercard - Harrison

Posted on Oct 29

View job Apply on company site

Brand Partnerships Manager (Mid Market), Singapore - GBS

At TikTok

Posted on Oct 23

View job Apply on company site

Business Operations Support Representative III

At TD Bank - Vancouver

Posted on Oct 20

View job Apply on company site

Engineering Program Manager, AppleCare Hardware Testing & Operations

At Apple - Sunnyvale

Posted on Oct 17

View job Apply on company site

Regional Surety Bond Underwriting Manager

At The Hartford - Seattle

Posted on Oct 16

View job Apply on company site

Quality Program Manager, Retail Customer Care

At Apple

Posted on Oct 14

View job Apply on company site

Engineering Project Manager, Retail & Marcom Engineering

At Apple - Sunnyvale

Posted on Oct 14

View job Apply on company site

Engineering Project Manager, Retail & Marcom Engineering

At Apple - Sunnyvale

Posted on Oct 14

View job Apply on company site

WorldWide Retail Planning Manager

At Apple - Austin Metro Area

Posted on Oct 12

View job Apply on company site

WorldWide Retail Planning Manager

At Apple - Austin Metro Area

Posted on Oct 12

View job Apply on company site

WorldWide Retail Planning Manager

At Apple - Austin Metro Area

Posted on Oct 12

View job Apply on company site

Category Manager - Vendor Account Manager

At Chewy - Plantation

Posted on Oct 11

View job Apply on company site

Quality Program Manager, Retail Customer Care

At Apple

Posted on Oct 11

View job Apply on company site

Manager, Product Management

At Mastercard - Gurugram

Posted on Oct 6

View job Apply on company site

Regional Surety Bond Underwriting Manager

At The Hartford - San Francisco

Posted on Oct 3

View job Apply on company site

Senior Brand Manager - Gin & Baileys

At Diageo - Beirut

Posted on Oct 1

View job Apply on company site

Relationship Mgr I - Small Business Banker

At PNC Financial Services Group - Morristown

Posted on Sep 30

View job Apply on company site

Sales Finance Manager

At Diageo

Posted on Sep 29

View job Apply on company site

Compliance Advisor Senior Manager

At Capital One - McLean · Richmond

Posted on Sep 20

View job Apply on company site

Compliance Advisor Senior Manager

At Capital One - McLean · Richmond

Posted on Sep 18

View job Apply on company site

Apple

Quality Program Manager, Retail Customer Care

Posted Oct 11, 2026

Apply on company site View full job

Why you should apply for a job to Apple:

Ranked as one of the Best Technology Companies in 2020
3.7/5 in overall job satisfaction
3.1/5 in supportive management
66% say women are treated fairly and equally to men
65% would recommend this company to other women
66% say the CEO supports gender diversity

Ratings are based on anonymous reviews by Fairygodboss members. See all reviews ›

Imagine what you could do here! The people here at Apple don't just create products - they build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work!

Here on the Apple Store Online team, we are responsible for Apple's largest store. Our main goal is to deliver a magical, personal digital experience where customers can shop, buy and learn everything Apple, wherever they are. Each customer should feel like they are our only customer and our job is to set the bar for the experience they receive. To run such an extraordinary store, it takes extraordinary people, and we are looking for someone to help us do extraordinary things.

The Retail Customer Care(RCC) Quality team is looking for a passionate and strategic individual who believes that the customer experience is at the heart of what we do and works tirelessly to help our teams achieve just that.

Description
In this role, you will collaborate closely with regional and global Quality Program Managers, Retail Customer Care leadership and cross functional stakeholders to uphold the quality standards and elevate the customer experience.Through targeted contact review and strategic programs, you will identify key business trends and insights, leveraging them to craft a framework that guides the business in understanding what matters most to our customers and leadership in your region.

A Quality Program Manager will participate in weekly business reviews, responsible for quality analysis and reporting. You will regularly lead and participate in calibration activities, be an expert in quality standards and align the teams with these standards. You will also need a deep knowledge of the business, performance management and vendor management practices. It is important that you are able to articulate and analyze customer expectations and satisfaction, service trends and professional ethics and operational policies and procedures are followed.

A Quality Program Manager is responsible in supporting and guiding their respective sites and business partners to achieve goals in customer satisfaction and quality performance and includes building behavior based coaching plans based on qualitative and quantitative insights. This work will be achieved through influencing management, adopting best practices and effective root cause analysis on the reasons for customer dissatstifaction or lack of adherence to customer and business critical processes and practices. This is all done through the lens of quality. As one of multiple quality program managers for the region, you will also partner with your peers to set the direction and provide consistency across the network.

Preferred Qualifications
Strong data visualization skills with experience using tools like Tableau to identify trends and draw actionable conclusions
Proven track record in end-to-end customer journey design and leveraging AI capabilities to elevate customer experience
Excellent communication and presentation skills (written and verbal), with the ability to clearly communicate complex information to diverse audiences, including stakeholders at various levels
Strong critical thinking and problem-solving skills, with a demonstrated ability to identify root causes and develop effective solutions
Proven track record in transactional quality assurance, utilizing methodologies like call scoring and audits, with knowledge of quality management frameworks (COPC, Six Sigma)
Proven ability to manage multiple projects concurrently, prioritize effectively and consistently meet deadlines in a fast paced environment
MBA is preferred

Minimum Qualifications
5+ years of experience in a quality management or program management role within a contact center, e-commerce or customer service environment
Ability to work with and influence cross functional business partners to create and achieve strategic quality objectives and goals
Adapt to changing environments, technology and processes
Drive for results with a high degree of determination
Superb written and communication skills, including fluency in English, Chinese, and Cantonese
Strict adherence to company policy on confidential materials

About Apple

Working at Apple means doing more than you ever thought possible and having more impact than you ever imagined.

Size: 10,000+ employees
Industry: Technology: Manufacturing

View company profile