6,684 jobs for "Technical Support"

Product Lead Associate - Common Cashflow Application (CCFA) Modeling Platform

At Fannie Mae - Washington · Reston

Posted on Oct 28

View job Apply on company site

Infrastructure Engineer - DB2 Support

At PNC Financial Services Group - Birmingham

Posted on Oct 29

View job Apply on company site

Technical Manager-Full Stack

At Toyota North America - Plano

Posted on Nov 5

View job Apply on company site

Principal Client Support Specialist

At Capital One - Riverwoods · McLean

Posted on Oct 11

View job Apply on company site

Technical Specialist

At Apple - Florence

Posted on Oct 25

View job Apply on company site

Principal AE (STA - SignOff)

At Cadence Design Systems - Austin

Posted on Nov 6

View job Apply on company site

Automated Lead Maintenance Technician

At Chewy - Plymouth

Posted on Oct 11

View job Apply on company site

Operations Support Senior Associate

At Equinix - Remote / Flexible

Posted on Nov 5

View job Apply on company site

Sr. Service Specialist - Bilingual - English / Portuguese

At Bank of America - Hialeah

Posted on Oct 23

View job Apply on company site

Director, Tech Lead - PGIM Credit Investment Ops (Hybrid - Newark, NJ)

At Prudential Financial - Newark

Posted on Oct 27

View job Apply on company site

Software Engineer II Full Stack (Branch Systems)

At TD Bank - Toronto · London

Posted on Oct 30

View job Apply on company site

Software Engineer III - Investment Operations Technology

At Northwestern Mutual – Corporate Careers - Milwaukee

Posted on Nov 3

View job Apply on company site

Infrastructure Engineer - DB2 Support

At PNC Financial Services Group - Strongsville

Posted on Oct 29

View job Apply on company site

SAP Techno-Functional Vertex Sr. Analyst

At Toyota North America - Plano

Posted on Oct 28

View job Apply on company site

Postdoctoral Appointee - Phenomenology and Signatures, Onsite

At Sandia National Laboratories

Posted on Oct 22

View job Apply on company site

Technical Specialist

At Apple - Nagoya

Posted on Oct 19

View job Apply on company site

Technical Writer

At Leidos - Suffolk

Posted on Oct 15

View job Apply on company site

Operations Support Senior Associate

At Equinix - Remote / Flexible

Posted on Oct 30

View job Apply on company site

DI Benefits Medical Cons

At Northwestern Mutual – Corporate Careers - Remote / Flexible

Posted on Nov 2

View job Apply on company site

Infrastructure Engineer - DB2 Support

At PNC Financial Services Group - Dallas

Posted on Oct 29

View job Apply on company site

Apple

Technical Specialist

Florence, ItalyPosted 14 days ago

Apply on company site View full job

Why you should apply for a job to Apple:

Ranked as one of the Best Technology Companies in 2020
3.7/5 in overall job satisfaction
3.1/5 in supportive management
66% say women are treated fairly and equally to men
65% would recommend this company to other women
66% say the CEO supports gender diversity

Ratings are based on anonymous reviews by Fairygodboss members. See all reviews ›

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At Apple, we believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.

As a Technical Specialist, you offer technical support and skilled troubleshooting for all customers while also generating excitement for Apple's products and services. You deliver exceptional service and empower customers to get the most out of their Apple products.

A Technical Specialist also makes sure customers are educated about repair options and Apple products and services.

Description

Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient and high-quality repairs.

Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple.

Troubleshoot, diagnose, and resolve service concerns for select Apple hardware and software.

Work with team leaders to identify recurring repair problems and other service concerns, and make sure that feedback is provided to Apple.

Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy.

Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor.

Contribute to an inclusive environment by respecting each other's differences and having the curiosity to learn.

Demonstrate Apple's values of inclusion and diversity in daily activities.

Preferred Qualifications

You can:

Demonstrate technical expertise of Apple products and services.

Follow troubleshooting steps to identify the root cause of a technical issue in a customer service environment.

Navigate customer service issues with care and strong interpersonal skills.

Consistently learn about and deepen your understanding of Apple products and services and third party products to enhance the customer experience.

Work in a fast-paced environment and balance multiple tasks at the same time.

Work well in a team environment, demonstrating shared responsibility and accountability with other team members.

Be trusted with sensitive or confidential information, keeping with Apple's core values.

Be curious and open to learning from others and helping each other grow.

Minimum Qualifications

You should have availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.

You should also be proficient in the local language, both written and spoken (sign language supported).

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This range provides the opportunity to progress as you grow and develop within a role. Your base pay will depend on contractual hours, skills, qualifications, experience, location, and any relevant collective bargaining agreement provisions.

Apple employees are eligible to participate in the Apple Inc. discretionary stock programs. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses including tuition. Learn more about Apple Benefits

For information about pay and roles, select a store and view pay information.

Note: Apple benefit, compensation and discretionary stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Florence
I Gigli
Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This range provides the opportunity to progress as you grow and develop within a role. The base pay for this role is between €29,600 and €39,400 and reflects a full-time equivalent. Your base pay will depend on contractual hours, skills, qualifications, experience, location, and any relevant collective bargaining agreement provisions.
Apple employees are eligible to participate in the Apple Inc. discretionary stock programs. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Learn more about Apple Benefits.
Note: Apple benefit, compensation and discretionary stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

About Apple

Working at Apple means doing more than you ever thought possible and having more impact than you ever imagined.

Size: 10,000+ employees
Industry: Technology: Manufacturing

View company profile