1,545 jobs for "Quality Team Lead"

Quality & Training Team Lead, Monetization Integrity (Mandarin Speaking)

At TikTok

Posted on Oct 16

View job Apply on company site

Manager, Advanced Analytic, Insurance Model Validations (Quants)

At TD Bank - Toronto

Posted on Oct 29

View job Apply on company site

Floor Manager - Commercial (Coach) - Dundrum

At Nike - Dundrum

Posted on Nov 4

View job Apply on company site

Food Safety Quality Senior Technician (2nd shift)

At Cargill - Indianapolis

Posted on Oct 31

View job Apply on company site

Software Engineering Director (R&D Operations)

At Cadence Design Systems - Remote / Flexible

Posted on Oct 16

View job Apply on company site

Director, Product Manager- Global Payment Network

At Capital One - McLean · New York

Posted on Nov 6

View job Apply on company site

Assistant Manager, Branch Office - Bucktown

At Navy Federal Credit Union - Chicago

Posted on Nov 7

View job Apply on company site

Software Engineering Manager, Software Localization Quality

At Apple - Minato-ku

Posted on Oct 19

View job Apply on company site

Veterinarian

At Chewy - Colorado Springs

Posted on Oct 11

View job Apply on company site

Quality Engineer

At Leidos - Chesapeake

Posted on Nov 6

View job Apply on company site

Safety OnCall Team Lead, Trust & Safety

At TikTok

Posted on Nov 6

View job Apply on company site

Floor Manager - (Operations Coach) - Croydon

At Nike - Croydon

Posted on Nov 4

View job Apply on company site

Quality Engineer

At Leidos - San Diego

Posted on Nov 6

View job Apply on company site

Input/Output (I/O) Systems Quality Engineering Manager

At Apple - Minato

Posted on Oct 19

View job Apply on company site

User Support Team Leader, Customer Support

At TikTok - Kuala Lumpur

Posted on Nov 3

View job Apply on company site

Senior Director, Product Management- Global Payment Network

At Capital One - McLean · New York

Posted on Nov 6

View job Apply on company site

Assistant Manager - Production

At Cargill - Bengaluru

Posted on Oct 12

View job Apply on company site

Floor Manager - (Service Coach) - West London

At Nike - Shepherds Bush

Posted on Nov 4

View job Apply on company site

Input/Output (I/O) Systems Quality Engineering Manager

At Apple - Minato-ku

Posted on Oct 19

View job Apply on company site

Sr. Director, Card Servicing Operations (Hybrid)

At Capital One - McLean · Richmond

Posted on Oct 29

View job Apply on company site

TikTok

Quality & Training Team Lead, Monetization Integrity (Mandarin Speaking)

SingaporeOperationsPosted 25 days ago

Apply on company site View full job

Why you should apply for a job to TikTok:

4.5/5 in overall job satisfaction
4.5/5 in supportive management
100% say women are treated fairly and equally to men
100% would recommend this company to other women
100% say the CEO supports gender diversity

Ratings are based on anonymous reviews by Fairygodboss members. See all reviews ›

Responsibilities

About the team
Monetization Integrity Ops plays a critical role in supporting TikTok's Trust & Safety objectives. Our primary focus is on delivering high-quality content moderation at optimal cost, ensuring minimal exposure of both the platform and advertisers to high-risk content.
From an advertiser's perspective, we are committed to driving consistency and accuracy in moderation outcomes, whether automated or human-led, so that brands can build trusted, long-term, and mutually beneficial commercial relationships with TikTok.

Guided by the MI team's broader mission to make TikTok the world's most trusted ecosystem and the easiest platform to advertise on, our work contributes to TikTok's overall success in several key ways:
- Enabling Growth: By creating a safe and reliable advertising environment that attracts and retains global partners.
- Ensuring Compliance: By upholding moderation standards that align with legal, regulatory, and brand safety requirements.
- Driving Innovation: By leveraging automation, data, and human expertise to continuously improve moderation outcomes.

Responsibilities
- QA Team Leadership & People Management
- Lead, coach, and develop a team of QA analysts and specialists, fostering a high-performance and accountable culture
- Set clear performance goals, conduct regular 1:1s, performance reviews, and career development planning
- Manage capacity, workload allocation, and shift coverage to ensure consistent quality output across regions
- Quality Assurance Strategy & Execution
- Own the end-to-end QA strategy for moderation outcomes, including audit sampling, calibration, and quality scoring methodologies
- Define and maintain QA standards, rubrics, and SOPs aligned with policy and business requirements
- Drive consistency and accuracy of QA evaluations across markets and vendor sites
- Data-Driven Quality & Analytics
- Build and maintain QA dashboards, scorecards, and reporting cadences for leadership visibility
- Analyze defect trends, error patterns, and root causes to identify systemic quality gaps
- Translate insights into actionable improvement plans and influence prioritization decisions
- Cross-Functional Collaboration
- Partner with Product, Policy, Operations, Training, and WFM teams to drive quality improvements and close feedback loops
- Align regional and global stakeholders on consistent QA execution and shared quality KPIs
- Represent the QA function in governance forums and business reviews
- Process Optimization & Continuous Improvement
- Lead root cause analysis (RCA) and corrective/preventative action (CAPA) initiatives for recurring quality issues
- Identify automation and tooling opportunities to scale QA efficiency and reduce manual effort
- Champion a culture of continuous improvement, calibration, and operational excellence within the team

Qualifications

Minimum Qualification(s):
- Bachelor's degree in Business, Risk, Engineering or related field
- 5+ years of experience in Risk Governance, Quality Assurance, Operations Management, or related functions, with at least 1 year in a people management or team lead role
- Proven track record leading and developing QA teams in a high-volume operations or content and advertiser moderation environment
- Strong expertise in risk governance and detection methodologies, audit sampling, calibration, and quality assurance frameworks
- Demonstrated experience using data and dashboards to drive quality decision-making and influence stakeholders
- Experience presenting QA performance and insights to leadership and cross-functional partners
- Strong written and verbal communication skills (including high oral and written proficiency in Mandarin, as this role covers Mandarin-speaking markets) with the ability to coach team members and influence without authority

Preferred Qualification(s):
- Experience managing ambiguity, prioritizing competing demands, and driving clarity in fast-paced environments

Responsibilities

Qualifications

Qualifications

Minimum Qualification(s):
- Bachelor's degree in Business, Risk, Engineering or related field
- 5+ years of experience in Risk Governance, Quality Assurance, Operations Management, or related functions, with at least 1 year in a people management or team lead role
- Proven track record leading and developing QA teams in a high-volume operations or content and advertiser moderation environment
- Strong expertise in risk governance and detection methodologies, audit sampling, calibration, and quality assurance frameworks
- Demonstrated experience using data and dashboards to drive quality decision-making and influence stakeholders
- Experience presenting QA performance and insights to leadership and cross-functional partners
- Strong written and verbal communication skills (including high oral and written proficiency in Mandarin, as this role covers Mandarin-speaking markets) with the ability to coach team members and influence without authority

Preferred Qualification(s):
- Experience managing ambiguity, prioritizing competing demands, and driving clarity in fast-paced environments

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 10,000+ employees
Industry: Technology: Consumer Internet

View company profile