339 jobs for "Training & Quality Lead"

Quality & Training Specialist - VSO - Sinhala Speaking

At TikTok - Kuala Lumpur

Posted on Nov 5

View job Apply on company site

Floor Manager - Commercial (Coach) - Dundrum

At Nike - Dundrum

Posted on Nov 4

View job Apply on company site

Chief Underwriter - Business Consultant

At The Hartford - Hartford

Posted on Oct 29

View job Apply on company site

Trust Real Estate Department Lead

At PNC Financial Services Group - Pittsburgh

Posted on Nov 6

View job Apply on company site

Deputy Program Manager

At Leidos - Remote / Flexible

Posted on Nov 7

View job Apply on company site

Principal Associate, Sentry Shift Supervisor Global Security Operations Center

At Capital One - Riverwoods

Posted on Nov 6

View job Apply on company site

Business Support Manager - Enterprise Transaction Services

At Bank of America - Plano · Addison

Posted on Oct 27

View job Apply on company site

DWU - CESC - Team Associate - C Shift

At Cummins - Columbus

Posted on Nov 3

View job Apply on company site

Pharmacist

At Chewy - Goodyear

Posted on Oct 31

View job Apply on company site

AIGC Model Labelling Team Lead (Monetization Integrity)

At TikTok

Posted on Oct 29

View job Apply on company site

Store Leader

At Apple - Shenyang

Posted on Oct 19

View job Apply on company site

Quality Assurance Analyst III (US) - Strategic Card Program

At TD Bank - Brooklyn Park

Posted on Oct 29

View job Apply on company site

Supervisor, Service Activation

At Spectrum - San Antonio

Posted on Oct 29

View job Apply on company site

Supply Chain Manager

At Cummins - Frankfort

Posted on Nov 3

View job Apply on company site

TikTok Creators Community & Agency Partnership Manager - Thailand

At TikTok - Bangkok

Posted on Oct 27

View job Apply on company site

Floor Manager - (Operations Coach) - Croydon

At Nike - Croydon

Posted on Nov 4

View job Apply on company site

Business Support Manager II - Enterprise Transaction Services

At Bank of America - Plano · Addison

Posted on Oct 27

View job Apply on company site

Store Leader

At Apple - Dalian

Posted on Oct 19

View job Apply on company site

Quality Engineer

At Leidos - Chesapeake

Posted on Nov 6

View job Apply on company site

Chief Underwriter - Business Consultant

At The Hartford - Lake Mary

Posted on Oct 28

View job Apply on company site

TikTok

Quality & Training Specialist - VSO - Sinhala Speaking

Kuala Lumpur, MalaysiaPosted 3 days ago

Apply on company site View full job

Why you should apply for a job to TikTok:

4.5/5 in overall job satisfaction
4.5/5 in supportive management
100% say women are treated fairly and equally to men
100% would recommend this company to other women
100% say the CEO supports gender diversity

Ratings are based on anonymous reviews by Fairygodboss members. See all reviews ›

Responsibilities

The Quality & Training Specialist (QTS) department ensures that safety policies are enforced accurately and consistently at scale. The Q&T Market Lead acts as the strategic bridge between high-level policy and boots-on-the-ground execution. While Specialists focus on quality assurance, the Lead focuses on systemic scalability, proactive operational risk identification and mitigation, and team excellence.
This role requires commitment to work shifts, weekends, and public holidays as operational needs demand.

What will I be doing?
- Quality Assurance & Auditing: Conduct regular analytical audits of human moderation, ensuring all processes comply with data protection and Trust & Safety standards while maintaining specific audit targets (e.g., Accuracy, RCA, and Appeal success rates).
- Data Analysis & RCA: Perform deep-dives into recurring quality issues through Root Cause Analysis (RCA), spot error patterns, and translate data into actionable feedback for Operational Guidelines & Standards and Operations Teams to drive continuous process optimization.
- Policy Interpretation & Curation: Act as an authority to provide expert judgment on complex, ambiguous, or high-risk cases under quality methodologies and processes (like KOM). Deeply interpret safety guidelines and validate "golden sets" (benchmark data) to guide enforcement accuracy.
- Calibration & Collaboration: Lead calibration sessions to ensure consistency across different moderation teams. Partner with cross-functional stakeholders (BPO Partners, PPS, PS, and OGS teams) to simplify complex policy explanations and drive global quality goals.
- Operational Oversight & Escalation: Manage and resolve unprecedented "edge cases" with speed and accuracy. Drive policy cascading to ensure new policies & operational guidelines updates are 100% communicated and implemented across all relevant internal and external partners.
- Technical Reporting & AI Utilization: Leverage AI to improve performance and reduce manual, repetitive tasks. Utilize QA dashboards, RCA tools, and calibration platforms to prepare comprehensive weekly and monthly reports focusing on market accuracy, error trends, and policy gaps.
- Training & Policy Cascade: Lead or support training rollouts for new policy changes and operational guideline updates, especially for BPO staff, ensuring changes are clearly understood, operationalized, and consistently applied. This is estimated to take up around 20% of total monthly output deliverables.
- This role requires commitment to work shifts, weekends, and public holidays as operational needs demand.

Qualifications

Minimum Qualifications
1. Quality Assurance Experience: Min 1 year of proven expertise in conducting analytical audits, tracking performance targets, and maintaining data integrity within a trust and safety, compliance, or high-volume operational environment.
2. Problem-Solving Skills and Ownership: Strong capability in conducting Root Cause Analysis (RCA), identifying trend patterns, and suggesting process optimizations that reduce error rates while maintaining high-speed moderation. High level of self-motivation with the ability to operate independently, demonstrate end-to-end ownership, and thrive in a fast-paced, ambiguous environment.
3. Policy Interpretation & Judgment: Deep understanding of content policies and SOPs, with the critical thinking skills required to make expert judgments on complex or high-risk escalation cases.
4. Cross-Functional Communication: Excellent stakeholder management skills with the ability to lead calibration sessions, deliver training, and partner with BPO and internal teams to align on global quality goals.
5. Technical & Reporting Proficiency: Fluency in data visualization, reporting, and utilizing QA/calibration tools. Ability to leverage Artificial Intelligence (AI) to streamline workflows and provide actionable feedback on system functionality.
6. Fluency in Sinhala is required to review and evaluate Sinhala-language content and ensure accurate understanding of local linguistic and cultural context. Fluency in English is also required as the primary working language for internal communication, documentation, and collaboration with cross-functional stakeholders.

Preferred Qualification
1. Experience working in fast-paced, high-volume operational environments
2. Strong attention to detail with ability to follow structured frameworks and guidelines

Responsibilities

Qualifications

Qualifications

Minimum Qualifications
1. Quality Assurance Experience: Min 1 year of proven expertise in conducting analytical audits, tracking performance targets, and maintaining data integrity within a trust and safety, compliance, or high-volume operational environment.
2. Problem-Solving Skills and Ownership: Strong capability in conducting Root Cause Analysis (RCA), identifying trend patterns, and suggesting process optimizations that reduce error rates while maintaining high-speed moderation. High level of self-motivation with the ability to operate independently, demonstrate end-to-end ownership, and thrive in a fast-paced, ambiguous environment.
3. Policy Interpretation & Judgment: Deep understanding of content policies and SOPs, with the critical thinking skills required to make expert judgments on complex or high-risk escalation cases.
4. Cross-Functional Communication: Excellent stakeholder management skills with the ability to lead calibration sessions, deliver training, and partner with BPO and internal teams to align on global quality goals.
5. Technical & Reporting Proficiency: Fluency in data visualization, reporting, and utilizing QA/calibration tools. Ability to leverage Artificial Intelligence (AI) to streamline workflows and provide actionable feedback on system functionality.
6. Fluency in Sinhala is required to review and evaluate Sinhala-language content and ensure accurate understanding of local linguistic and cultural context. Fluency in English is also required as the primary working language for internal communication, documentation, and collaboration with cross-functional stakeholders.

Preferred Qualification
1. Experience working in fast-paced, high-volume operational environments
2. Strong attention to detail with ability to follow structured frameworks and guidelines

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 10,000+ employees
Industry: Technology: Consumer Internet

View company profile