We are looking for a talented Engine Field Service Technician / Engine Workshop Technician to join our team specializing in Service for our Service Operations Department in Ghana.
In this role, you will make an impact in the following ways:
- Deliver reliable, high-quality diagnosis, repair, overhaul, and rebuilds on complex engine products at customer sites, ensuring minimal downtime and maximum equipment availability.
- Act as the primary technical specialist and trusted customer contact, providing expert support on complex field issues and reinforcing confidence in the company's service capability.
- Build and maintain strong, productive customer relationships by responding promptly to service needs and consistently delivering efficient, customer-focused solutions.
- Apply specialized tools, documented procedures, and company policies to safely and accurately execute complex repairs and preventative maintenance to defined standards.
- Identify, escalate, and collaborate on unresolved technical issues with product specialists or supervisors to ensure effective resolution and continuous improvement.
- Coach, guide, and support technicians and apprentices through knowledge transfer, work direction, and review of repair plans, strengthening overall team capability.
- Ensure accurate and timely completion of all service documentation, including service worksheets, timesheets, warranty claims, and quality records.
- Actively identify additional service and sales opportunities while maintaining strict adherence to Health, Safety, and Environmental policies and ensuring service vehicle and tools are kept to a high standard.
To be successful in this role you will need the following:
- Strong diagnostic capability, including the ability to translate customer complaints into structured troubleshooting plans, use guided workflows and specialized mechanical/electronic tools, validate repairs, and accurately document outcomes in business systems.
- Proficient use of electronic service tools and software, with the ability to select the correct tool set, interpret results, and determine effective next steps for timely service resolution.
- In-depth understanding of engine systems and their interactions, enabling accurate analysis and repair of complex electrical and mechanical systems using service publications, measurements, and OEM documentation.
- Disciplined execution of quality repairs, maintenance, documentation, and technical escalation processes, ensuring work is completed safely, efficiently, within standard repair times, and with complete, traceable service records.
Education/ Experience:
- Apprentice Trained Engine Technician (Preferred).
- Vocational diploma from relevant technical institution.
- Locally valid driving permit.
- Basic level field service work experience.
- Intermediate level knowledge of and/or experience with engine products.
- Customer service experience.
- This position may require licensing for compliance with export controls or sanctions regulations.
Job Service
Organization Cummins Inc.
Role Category On-site with Flexibility
Job Type Technician
ReqID 2425558
Relocation Package No
100% On-Site No
