Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and SummaryCreative Associate Project Manager
Overview
The Services team is a key differentiator for Mastercard, providing the cutting-edge services that help our customers grow. Centered on data-driven technologies and innovation, this team provides consulting, marketing, loyalty and analytics to financial institutions and merchants globally. Marketing Services is the team within Services that develops and executes the marketing programs that help our clients achieve their marketing goals. The Advisors Creative Desk sits within Services and is responsible for ideating and creating engaging, forward-thinking, on-brand content solutions that connect our advertising partners, platforms, and our portfolio of brands.
As Creative Project Coordinator you must have a passion for business growth and ensuring the seamless delivery of projects to clients. You will have a creative flair, relish working in a fast-paced environment and be able to manage multiple project deliverables. You will have solid stakeholder management and communication skills and a clear understanding of the end-to-end process of project delivery. To excel in this role, you need to possess superior communication and interpersonal skills, as well as the ability to tackle several creative projects simultaneously. Working knowledge of project management tools, along with superior organizational skills are a must in this position. You are also expected to possess excellent time-management skills to thrive in a fast-paced, dynamic work environment.
Role
Independently manage assigned creative projects from brief to final delivery, ensuring timelines, scope, budgets and quality standards are met.
Act as the main day-to-day contact for clients and internal stakeholders, maintaining clear communication on deliverables, timelines, feedback and approvals.
Develop clear creative briefs by translating client requirements into actionable direction for creative, strategy and production teams.
Manage project timelines, budgets, resource requirements and dependencies, keeping project information and reporting up to date.
Coordinate creative, strategy, copy and production teams to ensure smooth and timely delivery.
Manage client feedback, consolidate comments and provide clear direction to the creative team.
Identify project risks early, resolve day-to-day issues independently and escalate significant scope, timeline, budget or stakeholder risks when required.
Manage multiple small to medium-sized projects in parallel within a fast-paced, international environment.
Ensure project scope is clearly defined and raise potential out-of-scope requests before additional work begins.
Prepare and share regular project status updates with clients and internal stakeholders.
Ensure project documentation, financial tracking and project management tools are accurate and up to date.
Conduct final delivery checks to confirm that agreed requirements, formats and specifications have been met.
Work closely with senior project managers and creative leads on complex, high-value or multi-market projects.
All About You
Minimum 4 years of experience in project management, account management or creative services, ideally within an advertising, marketing or creative agency environment.
Experience independently managing creative projects from brief to delivery.
Comfortable acting as the main day-to-day contact for clients and internal stakeholders.
Strong understanding of creative workflows, including briefing, concept development, feedback, production and final delivery.
Experience managing project timelines, budgets, resources and competing priorities.
Able to translate client requirements and feedback into clear and actionable direction for creative teams.
Strong organizational, communication and stakeholder-management skills.
Able to identify risks, solve day-to-day project issues and escalate when appropriate.
Comfortable managing several projects simultaneously in a fast-paced environment.
Strong written and verbal communication skills in English.
Bachelor's degree or equivalent professional experience.
Willingness to travel as required.
Corporate Security ResponsibilityAll activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard's security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
