Executive Tech Support Specialist
Capital One is seeking an Executive Tech Support Specialist to perform and coordinate support of all tech related activities and initiatives for executives and their direct administrative assistants.
Responsibilities:
- Provide a world-class technical support experience for executive level clients
- Take ownership of client issues from intake to resolution providing concierge level support including rotating on-call shift for after-hours and weekend support
- Issue, troubleshoot, and repair computer systems, printers, and peripheral equipment located throughout the organization
- Provide on premise support for projects and other support teams where needed
- Support corporate applications, leveraging knowledge of current and new technologies
- Anticipate needs and proactively solve issues before clients are negatively impacted
- Support the identification of trends in incidents and requests to help identify solutions and reduce volume
Basic Qualifications:
- High School Diploma, GED, or equivalent certification
- At least 2 years of experience working in Technical Support
- At least 2 years of experience with MAC or Windows Hardware configuration
- At least 2 years of experience with Google Suite applications
- At least 1 year of experience with Mobile Device Management (AirWatch) for iOS & Android
- At least 2 years of experience supporting executives
Preferred Qualifications:
- Bachelor's Degree
- 1+ year of experience with Windows 11 or earlier operating systems
- 1+ year of experience using Zoom and other desktop support tools for remote problem resolution
- 1+ year of experience with ServiceNow
- 1+ year of experience with LAN and WAN equipment, including NICs, network cabling, and routers
- Microsoft (MCP or MCSE), ITIL Foundations, A+, or Network+ certification
- Networking knowledge including TCP/IP and awareness of security
- Ability to communicate technical concepts or solutions to a non-technical audience
At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (e.g. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-3, and O-1, or any other forms of work authorization that require immigration support from an employer).
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Riverwoods, IL: $74,200 - $84,700 for Associate, Tech Operations
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
