2,523 jobs for "Customer Support Engineer"

Technical Analyst - Insight Team

At Apple

Posted on Sep 30

View job Apply on company site

VP, Publisher Experience and Platform, Commerce Media

At Mastercard - New York

Posted on Sep 30

View job Apply on company site

Target Analyst Reporter - Level 3

At Leidos - Fort Meade

Posted on Sep 29

View job Apply on company site

Technology Undergraduate Intern

At PNC Financial Services Group - Pittsburgh

Posted on Sep 27

View job Apply on company site

Fullstack Software Engineer, Global E-commerce User Growth

At TikTok - San Jose

Posted on Sep 26

View job Apply on company site

Account Manager

At Adyen - Paris

Posted on Sep 26

View job Apply on company site

Advanced Warehouse Operator - Level II - SHOP

At Cummins - Remote / Flexible

Posted on Sep 24

View job Apply on company site

Product Systems Validation - Co-Op Positions

At Cummins - Columbus

Posted on Sep 24

View job Apply on company site

Production Associate - Level II

At Cummins - Remote / Flexible

Posted on Sep 24

View job Apply on company site

Integrated Supply Chain Summer Internship Positions

At Cummins - Columbus

Posted on Sep 24

View job Apply on company site

Product Systems Validation - Summer Internship Positions

At Cummins - Columbus

Posted on Sep 24

View job Apply on company site

TikTok Shop - Platform Campaign Manager, Shoptab Operations

At TikTok - Seattle

Posted on Sep 24

View job Apply on company site

TikTok Shop - Category Governance Solutions & GTM Manager

At TikTok - Seattle

Posted on Sep 24

View job Apply on company site

Cyber Transformation Liaison

At Leidos - Odenton

Posted on Sep 24

View job Apply on company site

Principal Data Scientist - AI for Data and Assessment

At Capital One - McLean · San Jose

Posted on Sep 24

View job Apply on company site

Lead Product Validation Engineer

At Cadence Design Systems - Noida

Posted on Sep 23

View job Apply on company site

Project Manager

At Leidos - Alice Springs

Posted on Sep 23

View job Apply on company site

Product Manager - App Ads Signals & Attribution Strategy

At TikTok

Posted on Sep 22

View job Apply on company site

TikTok Shop - Product Compliance Program Manager

At TikTok - Seattle

Posted on Sep 22

View job Apply on company site

Account Manager

At Adyen - Berlin

Posted on Sep 22

View job Apply on company site

Apple

Technical Analyst - Insight Team

ChinaPosted Sep 30, 2026

Apply on company site View full job

Why you should apply for a job to Apple:

Ranked as one of the Best Technology Companies in 2020
3.7/5 in overall job satisfaction
3.1/5 in supportive management
66% say women are treated fairly and equally to men
65% would recommend this company to other women
66% say the CEO supports gender diversity

Ratings are based on anonymous reviews by Fairygodboss members. See all reviews ›

The Insight team runs one of Apple's most critical Big Data ecosystems - an exabyte-scale, highly-available infrastructure that underpins manufacturing operations for every Apple product, globally. Every iPhone, iPad, and Mac has touched our systems.
We advance technology by relying on each other's strengths and skills to build something bigger than ourselves. For this reason, team culture is central to our values. We value social skills and integrity as much as technical craft.
The Insight team is looking for a skilled Technical Analyst to join our expanding team in China. In this role, you will serve as a technical solution provider, leveraging your deep understanding of the entire Insight platform to design data solutions for our users. It sits at the intersection of customer experience, data, and operational improvement - supporting the internal Apple teams and external manufacturing partners who depend on our platform to make critical business decisions every day.

Description
It is a role defined by the breadth of what it touches. You will develop a deep understanding of Apple's manufacturing data ecosystem, build trusted relationships across global teams, and over time, open doors to many directions within Apple - engineering, program management, data, operations, and beyond. If you are intellectually curious, technically capable, and want to learn how Apple's supply chain works from the inside, this is an exceptional place to start.
","responsibilities":"You will work within a fast-moving operational team supporting one of Apple's most complex and business-critical data platforms. Your work directly enables the Apple engineering and operations teams that build every Apple product.
Own the end-to-end support lifecycle, from initial investigation and root cause analysis to final resolution
Translate technical findings into actionable insights for diverse audiences, including internal engineering teams and external manufacturing partners
Identify recurring issue patterns and collaborate with SRE and engineering teams to fix root causes rather than symptoms
Analyze and interpret data to build reports and visualizations that drive informed business decisions
Develop and maintain documentation, including SOPs, process flows, and knowledge base content to empower the team

Preferred Qualifications
Supply Chain & Business Analysis: Strong background supporting B2B platforms, manufacturing, supply chain, or operations technology environments, combined with familiarity in UAT processes and formal requirements documentation.
Data Analytics & Visualization: Proficiency in data visualization tools (Tableau, Grafana, or equivalent) to design and build operational dashboards, paired with Python scripting experience for data extraction, automation, and investigation workflows.
AI Integration & Modern Tooling: Demonstrated experience using AI tools (LLMs, AI-assisted development, agentic workflows) to develop reports and improve operational efficiency. Exposure to API integrations and MCP (Model Context Protocol) implementations is a significant advantage.
Big Data & Cloud Tech: Familiarity with big data ecosystems (Kafka, Elasticsearch, EKS) and cloud platforms (AWS, GCP).
Scripting: Python scripting experience for data extraction, automation, or investigation workflows

Minimum Qualifications
BS or MS in Computer Science, Information Systems, Data Science, or a related discipline; equivalent professional experience will be fully considered
Communication: Native/fully fluent in Mandarin and highly proficient in English. Capable of translating complex technical findings into clear insights for both technical engineers and stakeholders
Problem Solving: Exceptional analytical mindset with the ability to take incomplete or ambiguous information, form structured hypotheses, and drive issues to actionable conclusions.
Data & Analytical Skills: Good SQL proficiency to extract, analyze, and validate complex datasets, coupled with solid experience in Excel or equivalent tools for foundational reporting.
Experience: Proven track record in technical support (L2/L3), business analysis, or data analyst roles within a large-scale enterprise environment.
Travel: Willingness and ability to travel (up to 20%) to various manufacturing locations across China.

About Apple

Working at Apple means doing more than you ever thought possible and having more impact than you ever imagined.

Size: 10,000+ employees
Industry: Technology: Manufacturing

View company profile