950 jobs for "Customer Service Engineer"

Software Development Engineer in Test, IS&T Customer Systems

At Apple - Austin

Posted on Oct 15

View job Apply on company site

Senior Software Engineer, G&A Solutions Engineering (GSE)

At Apple - San Francisco Bay Area

Posted on Oct 12

View job Apply on company site

Sr Application Engineer - IT Inventory Platform, IS&T

At Apple - Austin

Posted on Oct 12

View job Apply on company site

Operations Coordinator

At CRH - Fontana

Posted on Nov 2

View job Apply on company site

Forklift Operator - Yard

At CRH - Greensboro

Posted on Nov 2

View job Apply on company site

Dispatcher

At CRH - Morris

Posted on Oct 30

View job Apply on company site

Network Engineer

At Leidos - Camp Springs

Posted on Oct 8

View job Apply on company site

Process Engineer

At Diageo - Dali

Posted on Sep 21

View job Apply on company site

Supply and Inventory Planner

At Cargill - Bengaluru

Posted on Oct 9

View job Apply on company site

Manager, Customer Support Technology

At Adyen - Amsterdam

Posted on Oct 10

View job Apply on company site

Service Desk Technician

At Leidos - Tampa

Posted on Oct 7

View job Apply on company site

Lead Field Service Engineer

At Cadence Design Systems - Remote / Flexible

Posted on Sep 28

View job Apply on company site

SkillBridge - Critical Facilities Engineer - Trainee (Cohort Q1' 2027)

At Equinix - Remote / Flexible

Posted on Sep 3

View job Apply on company site

Team Lead, Service Cloud

At Adyen - Amsterdam

Posted on Aug 15

View job Apply on company site

TikTok Shop - SOP Program Manager, Logistics Service Excellence

At TikTok - Seattle

Posted on Sep 22

View job Apply on company site

Technical & Brand Change Manager

At Diageo - Bangkok

Posted on Sep 18

View job Apply on company site

Principal Customer Engagement Engineer

At Cadence Design Systems - Shanghai

Posted on Feb 2

View job Apply on company site

Placement Student - Service Engineering (Digital and Data Analytics)

At Cummins - Huddersfield

Posted on Oct 1

View job Apply on company site

DevOps Engineer

At Leidos - Concord

Posted on Oct 3

View job Apply on company site

Full-stack Engineer 4 - Card Tech

At Capital One - McLean · Richmond

Posted on Oct 7

View job Apply on company site

Apple

Software Development Engineer in Test, IS&T Customer Systems

Austin, TXPosted 24 days ago

Apply on company site View full job

Why you should apply for a job to Apple:

Ranked as one of the Best Technology Companies in 2020
3.7/5 in overall job satisfaction
3.1/5 in supportive management
66% say women are treated fairly and equally to men
65% would recommend this company to other women
66% say the CEO supports gender diversity

Ratings are based on anonymous reviews by Fairygodboss members. See all reviews ›

At Apple, our mission is simple. We focus on enriching people's lives by building the world's best products, and offering the best purchase experience and customer service on the planet.

Customer Systems is part of IS&T and drives the technology behind Apple's customer support experience - from contact center operations to the software powering the iconic Genius Bar. The team also builds and operates AppleCare's online support platform, which handles 6 billion visits per year, delivering seamless, high-quality support to Apple customers around the globe.

The Customer Systems team builds the applications and services that enable exceptional support experiences for over half a billion customers all over the world. Our technology and services power the uniquely Apple experience every time our customers reach out to us for help - in the store, over the phone, chat, email or social media. Our applications are inclusive, highly performant, deployed at scale and help set the gold standard for customer service!

Come join us to do the best work of your life with a welcoming, diverse and talented group of engineers. Bring passion and dedication to the job and there's no telling what you could accomplish!

Description

We, in the Quality Engineering team, fill the mission-critical role of ensuring that our complex, large-scale systems stay healthy, monitored, automated and designed to scale with consistent performance. We are looking for motivated critical problem solvers with a sharp eye for detail, who can come up with a customer focused testing strategy, keeping in mind the micro-services context of our applications.

You will support studies aimed at the discovery, development, and

validation of groundbreaking new CRM applications and shared services -

including AI- and GenAI-powered features that are reshaping the customer

experience.","responsibilities":"Collaborate cross-functionally - Work closely with software developers, product managers, and QA engineers to understand product requirements and define test strategies, including for GenAI-driven flows.

Test planning and strategy - Drive the development of test plans, identifying automation opportunities and ensuring adequate coverage across the system. Spot gaps in existing plans and close them with scalability and maintainability in mind, using GenAI to accelerate analysis and complement manual testing efforts.

Test framework development - Design, develop, and maintain robust automated test frameworks and suites using industry-standard tools and languages. Continuously enhance frameworks with GenAI augmentation to improve efficiency, reliability, and maintainability.

Test case creation and execution - Build comprehensive test cases from requirements and design specs. Run tests, analyze results, and report defects promptly - leveraging GenAI for synthetic test data, edge case generation, and result triage.

CI/CD integration - Integrate automated tests into pipelines, ensuring efficient and consistent execution - with GenAI-assisted failure analysis to keep pipelines healthy.

You will drive all quality work end-to-end and be a strong advocate for quality - including GenAI-augmented quality strategies - across the entire software development process.

Preferred Qualifications

Creative problem solver - building scalable solutions in collaborative, cross-functional teams; comfortable applying GenAI to accelerate test creation and broaden coverage.

Ability to proactively triage, investigate, and debug backend and UX issues - independently and collaboratively, using GenAI to speed up root-cause analysis.

Highly organized with strong planning skills to estimate, track, and communicate progress - leveraging GenAI to streamline documentation and status updates.

Minimum Qualifications

Minimum 3 years of SDET experience.

Strong object-oriented programming and software design skills, preferably in Java or Python.

Experience leveraging GenAI to build automated UI and non-UI tests for user-facing applications.

Bachelors Degree or Masters Degree in Computer Science or equivalent.

About Apple

Working at Apple means doing more than you ever thought possible and having more impact than you ever imagined.

Size: 10,000+ employees
Industry: Technology: Manufacturing

View company profile