Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and SummaryCreative Director (Senior Managing Consultant)
Overview
The Services team is a key differentiator for Mastercard, providing the cutting-edge services that help our customers grow. Centered on data-driven technologies and innovation, this team provides consulting, marketing, loyalty and analytics to financial institutions and merchants globally. Marketing Services is the organisation within Services that develops and executes the marketing programs that help our clients achieve their marketing goals. The Advisors Creative Desk sits within Services and is responsible for ideating and creating engaging, forward-thinking, on-brand content solutions that connect our advertising partners, platforms, and our portfolio of brands.
As Creative Director, GFI, this role is accountable for defining and executing the next generation creative operating model, leveraging AI, automation, global delivery and emerging technologies to increase quality, productivity, scalability and business impact across the enterprise.
Role
• Lead and inspire a high-performing creative organization supporting Advisors Creative Desk (ACD) globally, fostering a culture of excellence, accountability, innovation and continuous learning.
• Provide creative leadership and oversight across projects, ensuring consistent delivery of high-quality, strategically aligned work at scale.
• Drive the evolution of ACD's global delivery model, establishing scalable processes, governance frameworks and quality standards across regions and teams.
• Lead the adoption of AI-enabled workflows, automation and emerging technologies to enhance creative quality, productivity, consistency and speed-to-market.
• Identify and implement process, workflow and tooling enhancements that improve efficiency, scalability and operational performance.
• Partner with global stakeholders to understand evolving business needs, capture feedback and continuously enhance ACD's services and client experience.
• Act as a key leader within ACD's global delivery ecosystem, driving consistency, interoperability, knowledge sharing and best-practice adoption across regions.
• Develop future-ready team capabilities through talent development, AI fluency, experimentation and continuous skills growth.
• Leverage data, operational insights and performance metrics to optimise delivery outcomes, resource utilisation, stakeholder satisfaction and overall effectiveness.
• Define and monitor KPIs that measure creative quality, operational excellence, efficiency and business impact, using insights to inform decision-making and continuous improvement.
• Drive organizational change and innovation initiatives that strengthen ACD's capabilities, increase scalability and position the organization for future growth.
• Quantify and communicate the value generated through operational improvements, service innovation and AI adoption, balancing creative excellence with commercial and business outcomes.
All About You
• 15+ years of leadership experience, across creative operations, in-house agencies, production, marketing services, or creative transformation in large, complex organizations.
• Demonstrated success building and scaling high-performing creative delivery organizations, operating models, and global capability centres.
• Strong expertise in AI, automation, and emerging creative technologies, with a track record of leveraging innovation to improve quality, scalability, productivity, and business outcomes.
• Proven ability to lead global, multidisciplinary teams while fostering a culture of excellence, accountability, continuous learning, and innovation.
• Commercially minded and results-oriented, with the ability to balance creative quality, operational efficiency, customer outcomes, and business value.
• Skilled in driving organizational change, influencing senior stakeholders, and leading transformation initiatives across matrixed environments.
• Experience developing governance frameworks, performance metrics, and delivery models that support sustainable growth and operational excellence.
• Top Global Network Agency experience
• Bachelors degree and ideally Masters degree
Corporate Security ResponsibilityAll activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard's security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
