142 jobs for "Manager, Customer Operational Excellence"

Engineering Project Manager

At Apple

Posted on Oct 19

View job Apply on company site

Senior Manager, Process Management - EPXS CIC

At Capital One - McLean · Richmond

Posted on Nov 7

View job Apply on company site

TikTok Shop - Product Manager, Supply Chain Planning

At TikTok - Seattle

Posted on Oct 23

View job Apply on company site

Global Supply Manager (GSM) - Recycled Rare Earths

At Apple - Cupertino

Posted on Oct 19

View job Apply on company site

Senior Analyst, Rewards Operations

At Diageo - Bangalore

Posted on Oct 16

View job Apply on company site

Store Supervisor (Little Neck) Full Time

At TD Bank - Little Neck

Posted on Nov 6

View job Apply on company site

Site Leading Hand

At Cargill - Nyngan

Posted on Oct 20

View job Apply on company site

Retail Store Manager

At Spectrum - Town of Newburgh

Posted on Nov 6

View job Apply on company site

Senior Portfolio & Program Manager, Operational Technology & Controls

At Equinix - Remote / Flexible

Posted on Oct 27

View job Apply on company site

Manufacturing Shop Operations Manager

At Cummins - Frankfort

Posted on Nov 3

View job Apply on company site

Senior Director, Plant Manager - Missile Integration & Electronics

At Leidos - Huntsville

Posted on Nov 3

View job Apply on company site

Assistant Store Manager (Mobile)

At Spectrum - Gilbert

Posted on Nov 6

View job Apply on company site

Senior Portfolio & Program Manager, Operational Technology & Controls

At Equinix - Remote / Flexible

Posted on Oct 27

View job Apply on company site

TikTok Shop - Partner Operations Manager

At TikTok - Kuala Lumpur

Posted on Oct 12

View job Apply on company site

Manager- Americas Reseller Operations, Customer Support Account Manager

At Apple - Austin

Posted on Oct 19

View job Apply on company site

Full-stack Engineer 4 (Manager IC)

At Capital One - New York

Posted on Nov 6

View job Apply on company site

Store Supervisor - Corona (Bilingual Spanish Preferred)

At TD Bank - Jackson Heights

Posted on Nov 6

View job Apply on company site

Deputy Operations Service Delivery Manager (SDM)

At Leidos - Scott Air Force Base

Posted on Oct 31

View job Apply on company site

Materials Manager

At Cummins - Ankeny

Posted on Nov 3

View job Apply on company site

TikTok Shop - Partner Operations Manager

At TikTok

Posted on Oct 12

View job Apply on company site

Apple

Engineering Project Manager

Posted 20 days ago

Apply on company site View full job

Why you should apply for a job to Apple:

Ranked as one of the Best Technology Companies in 2020
3.7/5 in overall job satisfaction
3.1/5 in supportive management
66% say women are treated fairly and equally to men
65% would recommend this company to other women
66% say the CEO supports gender diversity

Ratings are based on anonymous reviews by Fairygodboss members. See all reviews ›

Do you want to help build some of the largest and most consequential enterprise and customer technology systems in the world? Join Apple's Information Systems and Technology (IS&T) organization. IS&T is the engine behind everything Apple does for customers and for the people who build for them. It's Apple's central nervous system.

Apple's IS&T Greater China teams are seeking a hands-on, experienced Engineering Project Manager to drive critical technology compliance and governance initiatives in China. Reporting into the GC IS&T Director, you will be driving operational and strategic excellence, ensuring our enterprise applications, systems, and platforms meet rigorous regional and global compliance standards. If you love building scalable solutions to handle global complexity while navigating the fast-paced evolution of technology and regulatory landscapes, imagine what you could do here.

Description
As an Engineering Project Manager focused on the China compliance program, you will play a crucial, high-visibility role leading complex, cross-functional technology initiatives across engineering, service reliability operations, legal, privacy, and security. You will bring structure to ambiguity, align diverse teams around clear priorities, and ensure the delivery of compliant, secure, and high-quality technological solutions that adhere to China's specific regulatory requirements.

In this role, you will operate comfortably at both strategic and execution levels. You will work with Governance and Compliance team and Legal to apply standards across IT general and automated controls to operational practices for related IS&T engineering and operations teams in China, while diving deep into technical details, project schedules, risks, and operational readiness. You should be passionate about understanding and improving automated controls, enterprise architectures, and the technology environments that support them. You will proactively identify and mitigate risks, remove obstacles, and foster seamless communication across global and regional teams.

This role is based in Shanghai, China.
","responsibilities":"Program Leadership: Lead end-to-end planning and execution of complex IS&T engineering and compliance programs, focusing on align engineering and operational practices with China regulatory requirements.
Cross-Functional Collaboration: Translate and communicate China regulatory compliance and audit requirements to global and regional engineering and operation teams. Partner closely with cross-functional EPMs, engineering, service operations, legal, privacy, security, and compliance teams to define execution plans to meet China regulatory requirements and Apple compliance requirements.
Alignment & Communication: Drive consensus across multiple groups with varying opinions and needs. Create and manage project schedules with critical paths, and systematically communicate project status, risk reviews, and audit summaries to executives.

Preferred Qualifications
Deep familiarity with China's regulatory compliance landscape such as personal data protection, data localization, and data governance.
Experience with major enterprise platforms, cloud infrastructure, systems development life cycle (SDLC), and modern cloud-based infrastructure (microservices, CI/CD, Kubernetes).
Proven ability to operate in a landscape where regulations may be newly minted, ambiguous, or subject to sudden regulatory guidance changes.
Experience with embedding Privacy by Design and Compliance by Design principles into the Software Development Life Cycle (SDLC).
Strong understanding of data architecture, data flows, database technologies, and cloud infrastructure.
Familiarity with technical privacy controls such as encryption, tokenization, anonymization/pseudonymization, Identity and Access Management (IAM), data mapping, and data classification systems.
Experience with regulatory-facing or audit-facing activities, including the preparation of technical documentation, data flow diagrams, evidence packages, and remediation plans, as well as articulating technical details to internal stakeholders and external auditors and regulators.

Minimum Qualifications
6+ years of experience in at least one of fields such as engineering project management, technical program management, technology compliance, IT audit, or enterprise systems delivery.
Proven experience leading complex cross-functional technology programs, bringing multiple teams together to march towards common objectives.
Native or highly professional fluency in English and Mandarin communication as well as presentation skills, written and verbal, with the ability to present complex technical, compliance and audit topics clearly to engineering teams and senior leadership.
Demonstrated capability and learning agility in engaging in detailed discussions with engineering and operations teams regarding system architecture, data flows, integration dependencies, and engineering trade-offs.
Self-motivated, independent, and proactive person with exceptional interpersonal skills; can quickly triage, prioritize, and navigate ambiguity in a fast-paced environment.
Bachelor's degree in Computer Science, Software Engineering, Information Systems, Risk Management, or a related technical field.

About Apple

Working at Apple means doing more than you ever thought possible and having more impact than you ever imagined.

Size: 10,000+ employees
Industry: Technology: Manufacturing

View company profile