5,368 jobs for "Customer Support Team Lead"

Operations Specialist

At Apple - South Portland

Posted on Oct 19

View job Apply on company site

Lead Graph Engineer

At Apple - Hyderabad

Posted on Oct 19

View job Apply on company site

Assistant Store Manager

At Spectrum - Gainesville

Posted on Nov 3

View job Apply on company site

Quality Assurance Lead, Retail Technology

At Apple

Posted on Oct 19

View job Apply on company site

Store Lead

At Spectrum - Southern Pines

Posted on Nov 3

View job Apply on company site

Lead Credit Services (Prior Debt) (Bilingual Spanish)

At Spectrum - San Antonio

Posted on Nov 1

View job Apply on company site

Outside Sales Associate

At Sonepar USA - Vincennes

Posted on Oct 14

View job Apply on company site

Lead Customer Engagement Engineer

At Cadence Design Systems - Shanghai

Posted on Sep 29

View job Apply on company site

Head of Customer Marketing Off-Trade

At Diageo - Hamburg

Posted on Sep 25

View job Apply on company site

Summer Associate Internship (Business Intelligence Analyst)

At Navy Federal Credit Union - Vienna

Posted on Sep 10

View job Apply on company site

Team Lead - CDD Risk, Onboarding

At Adyen

Posted on Oct 6

View job Apply on company site

Strategic Marketing & Technology Lead - Swine

At Cargill - El Salto

Posted on Oct 9

View job Apply on company site

Creator & User Excellence Specialist, Customer Support

At TikTok

Posted on Sep 28

View job Apply on company site

Lead Systems Engineer - Integration and Test

At Leidos - Albuquerque

Posted on Oct 7

View job Apply on company site

Lead, Infrastructure Security Engineer - Customer Identity & Access Management

At Prudential Financial - Newark

Posted on Oct 3

View job Apply on company site

Manager, Project Manager, Consumer Intelligence

At Capital One - McLean · Richmond

Posted on Oct 11

View job Apply on company site

Manager, Data Analysis - Card Data Products

At Capital One - Richmond · McLean

Posted on Oct 11

View job Apply on company site

Team Lead - Technical Support

At Adyen - Chicago

Posted on Oct 3

View job Apply on company site

FSQR Executive

At Cargill

Posted on Oct 9

View job Apply on company site

TS Mission Lead - SOC

At Leidos - Whitehall

Posted on Oct 1

View job Apply on company site

Apple

Quality Assurance Lead, Retail Technology

Posted 21 days ago

Apply on company site View full job

Why you should apply for a job to Apple:

Ranked as one of the Best Technology Companies in 2020
3.7/5 in overall job satisfaction
3.1/5 in supportive management
66% say women are treated fairly and equally to men
65% would recommend this company to other women
66% say the CEO supports gender diversity

Ratings are based on anonymous reviews by Fairygodboss members. See all reviews ›

Imagine what you could do here! The people here at Apple don't just create products - they build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work.

We're a diverse collective of thinkers and doers, continuously reimagining our products and practices to help people do what they love in new ways. That innovation is inspired by a shared commitment to great work and to each other. Learning from our people here means we're learning from the best! The RDM team create and care for Apple Stores that look, feel, and function as beautifully as our products. We do this by obsessing over the employee and customer experience, and driving a global strategy that sets the bar.

The Retail Technology China team is responsible for the end-to-end digital app and hardware experience in Apple Retail China stores, including all aspects of the customer and employee experience. As a QA Lead on this team, you'll be an integral member of the implementation team alongside product management, business stakeholders, and development teams, ensuring our Retail applications satisfy the needs of the business and the end user across China's stores.

Description
You'll manage the user acceptance testing (UAT) process to ensure the business receives acceptable software that supports business requirements, and support planning and execution of production validation testing (PVT) as systems release to end users. You'll accurately assess and quantify the business, technical, and regulatory risks associated with the software and systems being tested - including ensuring compliance with China's data privacy and security requirements - and analyze, plan, and communicate test strategies and progress to multiple constituencies. This role requires someone who can synthesize large amounts of complex information, pay attention to detail, and manage multiple concurrent initiatives.","responsibilities":"Manage multinational teams of subject matter experts (SMEs) from Apple Retail Stores who execute tests designed and planned by the QA Lead, including tester recruitment, engagement, and day-to-day testing operations during UAT and PVT. Serve as a liaison between the Shanghai team and global/APAC stakeholders on China testing initiatives
Define, document, and communicate test plans and test cases - including automated test coverage - that thoroughly validate the product and reveal potential defects, based on requirement and design review sessions. Assess and communicate product quality at key milestones to project leaders, development teams, and Retail leadership
Validate compliance with China's data privacy, security, and regulatory requirements as part of test planning and execution, partnering with Legal/Privacy and Engineering to close gaps. Clearly document and track defects to engineering partners, striving for stability and quality across our retail systems
Advance test automation coverage and frameworks/tooling to improve release velocity and reduce regression risk. Influence and direct project teams to follow standardized, defined processes, recognizing process-driven problems and taking corrective action

Preferred Qualifications
Direct experience with China's data privacy and regulatory compliance landscape (e.g., PIPL)
Experience supporting peers on system deployments and business process re-engineering initiatives
Ability to function in a fast-paced environment, prioritize projects under deadlines, and change course based on business or environmental conditions
Demonstrated problem solving, time management, and analytical skills
Awareness of different software development models
Experience using AI-assisted tools for test generation, defect triage, or test management
Familiarity with SAP Retail systems
Experience working in the Retailing industry

Minimum Qualifications
5+ years working directly with Retail-focused systems (e.g., Point of Sale, Inventory Management, Logistics, Help Desk, Customer Management, Customer Support)
Experience with test automation frameworks/tooling and building automated regression coverage
Experience validating software against data privacy, security, or regulatory compliance requirements
Ability to work with minimal supervision and influence cross-functional team members. Detail-oriented with excellent communication and organizational skills; outstanding interpersonal skills.
Fluent in Mandarin and English

About Apple

Working at Apple means doing more than you ever thought possible and having more impact than you ever imagined.

Size: 10,000+ employees
Industry: Technology: Manufacturing

View company profile