84 jobs for "Manager, Analytics & Metrics"

Manager, Analytics & Metrics

At Mastercard - Toronto

Posted on Oct 20

View job Apply on company site

Analytics & Metrics Manager - Customer Success

At Mastercard - Riga

Posted on Oct 20

View job Apply on company site

Analytics QA Manager

At Apple - Seattle

Posted on Oct 10

View job Apply on company site

TikTok Shop - Fulfillment Optimization Manager, Data & Analytics

At TikTok - Seattle

Posted on Sep 15

View job Apply on company site

Site Rel Engineer Sr

At PNC Financial Services Group - Pittsburgh

Posted on Nov 7

View job Apply on company site

Senior Business Manager, Product Analytics

At Capital One - McLean · Richmond

Posted on Nov 4

View job Apply on company site

Commercial Excellence Manager

At Diageo - Jakarta

Posted on Oct 29

View job Apply on company site

Senior Manager, Analytics and Insights

At TD Bank - Toronto

Posted on Nov 4

View job Apply on company site

Manager, Software Engineering | Data & AI Platform

At Mastercard - Arlington

Posted on Oct 22

View job Apply on company site

Site Rel Engineer Sr

At PNC Financial Services Group - Pittsburgh

Posted on Oct 23

View job Apply on company site

Senior Business Manager, Retail Bank Operations Strategy & Analytics

At Capital One - McLean · Richmond

Posted on Nov 1

View job Apply on company site

Senior Manager, Treasury Liquidity Measurement

At TD Bank - Toronto

Posted on Nov 3

View job Apply on company site

Data Platform Engineering Manager

At TD Bank - Toronto

Posted on Nov 2

View job Apply on company site

Senior Product Manager, AI Enablement - Analytics: Capital One Shopping (Remote-Eligible)

At Capital One - Remote / Flexible

Posted on Oct 16

View job Apply on company site

Operation Guidelines & Standard Manager (Mandarin Speaking) - Singapore - VSO

At TikTok

Posted on Aug 3

View job Apply on company site

Senior Product Manager, Acuity Scheduling, Payments

At Squarespace - New York City

Posted on Sep 26

View job Apply on company site

Manager, CS Analytics III

At Chewy - Bellevue

Posted on Oct 3

View job Apply on company site

LATAM Process Excellence and Talent Attraction (San Luis Potosí, MX / Guarulhos, BR)

At Cummins - San Luis Potosi

Posted on Sep 24

View job Apply on company site

Senior Manager, People Analytics

At Genmab - Princeton · Utrecht

Posted on Oct 5

View job Apply on company site

Manager, People Analytics & Insights

At CSL - King of Prussia

Posted on Sep 27

View job Apply on company site

TikTok

TikTok Shop - Fulfillment Optimization Manager, Data & Analytics

SeattleOperations$151,050 – $258,400Posted Sep 15, 2026

Apply on company site View full job

Why you should apply for a job to TikTok:

4.5/5 in overall job satisfaction
4.5/5 in supportive management
100% say women are treated fairly and equally to men
100% would recommend this company to other women
100% say the CEO supports gender diversity

Ratings are based on anonymous reviews by Fairygodboss members. See all reviews ›

Responsibilities

TikTok Shop Supply Chain & Logistics team is seeking experienced talents. The team is dedicated to innovating and streamlining TikTok Shop's transportation network and this pivotal role is at the forefront of shaping scalable and efficient transportation strategies.

This role sits at the intersection of operations and data analytics. You will use data to identify performance opportunities, diagnose root causes, and translate insights into scalable operational improvements across internal teams and external service providers. The ideal candidate combines hands-on last-mile or fulfillment operations experience with strong analytical and problem-solving capabilities.

The ideal candidate will combine strong business judgment, analytical depth, operational understanding, and cross-functional leadership to bridge the gap between network models, system logic, and real-world execution constraints.

Responsibilities
- Own performance monitoring and improvement across last-mile service providers, including on-time delivery, SLA attainment, exception rates, loss and damage, and customer-impacting service metrics.
- Conduct deep-dive analysis to identify drivers of performance gaps across carriers, regions, routes, and fulfillment flows. Translate findings into clear, actionable recommendations.
- Partner with Operations, Product, Data Science, and Quality teams to improve fulfillment decision logic, including routing, carrier selection, capacity allocation, and exception management.
- Develop and drive performance improvement plans with internal stakeholders and service providers. Define success metrics, track results, and scale effective practices across the network.
- Build and maintain reporting, dashboards, and operating mechanisms that enable regular performance reviews and timely decision-making.
- Lead or support weekly, monthly, and quarterly business reviews with internal teams and external partners. Clearly communicate risks, insights, progress, and required actions to senior stakeholders.

Qualifications

Minimum Qualifications
- 5+ years of experience in fulfillment, last-mile, transportation, supply chain, or e-commerce operations, with demonstrated ownership of performance improvement initiatives.
- Strong analytical skills and experience using SQL, Python, and data visualization tools to solve operational problems.
- Experience conducting root cause analysis and translating data insights into measurable process, service, or cost improvements.
- Strong understanding of operational KPIs and service provider performance management, including SLA design, carrier scorecards, and escalation mechanisms.
- Proven ability to work effectively across Operations, Product, Data, and external partners in a fast-paced and ambiguous environment.

Preferred Qualifications
- Experience with R, or other analytical tools for data analysis and automation.
- Experience with last-mile routing, network planning, capacity management, or fulfillment decision systems.
- Experience partnering with Data Science or Product teams to define analytical requirements, evaluate solutions, and operationalize decision logic.
- Experience managing 3PLs, carriers, or other logistics service providers in a high-volume environment.
- Experience in e-commerce, marketplace, or other high-growth logistics environments.

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $151050 - $258400 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.

Responsibilities

Qualifications

Qualifications

Minimum Qualifications
- 5+ years of experience in fulfillment, last-mile, transportation, supply chain, or e-commerce operations, with demonstrated ownership of performance improvement initiatives.
- Strong analytical skills and experience using SQL, Python, and data visualization tools to solve operational problems.
- Experience conducting root cause analysis and translating data insights into measurable process, service, or cost improvements.
- Strong understanding of operational KPIs and service provider performance management, including SLA design, carrier scorecards, and escalation mechanisms.
- Proven ability to work effectively across Operations, Product, Data, and external partners in a fast-paced and ambiguous environment.

Preferred Qualifications
- Experience with R, or other analytical tools for data analysis and automation.
- Experience with last-mile routing, network planning, capacity management, or fulfillment decision systems.
- Experience partnering with Data Science or Product teams to define analytical requirements, evaluate solutions, and operationalize decision logic.
- Experience managing 3PLs, carriers, or other logistics service providers in a high-volume environment.
- Experience in e-commerce, marketplace, or other high-growth logistics environments.

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 10,000+ employees
Industry: Technology: Consumer Internet

View company profile