794 jobs for "Team Manager - Technical Support"

Retail Online Communications Manager

At Apple - Austin

Posted on Oct 7

View job Apply on company site

Principal Integration Engineer SPM

At Leidos - Bethesda

Posted on Jan 24

View job Apply on company site

Europe Indirect Tax Advisory Manager

At TikTok - London

Posted on Apr 1

View job Apply on company site

Technical Program Manager Lead - Monetization Ads Product and Tech

At TikTok - San Jose

Posted on Mar 6

View job Apply on company site

Machine Learning Engineering Manager - TikTok BRIC Live Integrity

At TikTok

Posted on Jan 15

View job Apply on company site

Data Engineering Manager - Video Engineering

At Apple - Cupertino

Posted on Oct 12

View job Apply on company site

Deputy Program Manager

At Leidos - Washington

Posted on Nov 4

View job Apply on company site

Senior Product Manager - Technical

At Mastercard - Pune

Posted on Sep 24

View job Apply on company site

Manufacturing Program Manager

At Leidos - Huntsville

Posted on Oct 2

View job Apply on company site

Principal Technical Project Manager (TPM)

At Leidos - Bethesda

Posted on Aug 13

View job Apply on company site

Manager, Accounting (Hybrid)

At Capital One - Richmond · McLean

Posted on Nov 8

View job Apply on company site

Indirect Tax Senior Manager

At Cadence Design Systems - San Jose

Posted on Nov 4

View job Apply on company site

Senior Technical Program Manager

At Mastercard - Pune

Posted on Nov 4

View job Apply on company site

Associate, Business Systems Analyst (11am - 7pm) | PGIM Ireland

At Prudential Financial - Letterkenny

Posted on Nov 1

View job Apply on company site

Senior Manager, Data Science and Machine Learning

At Squarespace - New York City

Posted on Oct 14

View job Apply on company site

SRE Manager (Traffic and Secure Networking)

At Apple

Posted on Oct 19

View job Apply on company site

Manager, Data Center Critical Facilities

At Equinix

Posted on Nov 4

View job Apply on company site

Senior Product Owner - Tech Delivery

At Bank of America - Plano · Jersey City

Posted on Oct 16

View job Apply on company site

Senior Technical Product Manager

At Chewy - Boston

Posted on Nov 6

View job Apply on company site

Regional Account Mgr - CCI

At Spectrum - Las Vegas

Posted on Nov 7

View job Apply on company site

Apple

Retail Online Communications Manager

Austin, TXPosted Oct 7, 2026

Apply on company site View full job

Why you should apply for a job to Apple:

Ranked as one of the Best Technology Companies in 2020
3.7/5 in overall job satisfaction
3.1/5 in supportive management
66% say women are treated fairly and equally to men
65% would recommend this company to other women
66% say the CEO supports gender diversity

Ratings are based on anonymous reviews by Fairygodboss members. See all reviews ›

Imagine what you could do here! The people here at Apple don't just create products - they build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work.

Here on the Apple Store Online team, we are responsible for Apple's largest store. Our main goal is to deliver a magical, personal digital experience where customers can shop, buy and learn everything Apple, wherever they are. Each customer should feel like they are our only customer and our job is to set the bar for the experience they receive. To run such an extraordinary store, it takes extraordinary people, and we are looking for someone to help us do extraordinary things.

The Apple Retail Customer Care team is seeking an experienced manager to lead a team of software developers and technical project managers responsible for our transactional customer communications. In this role, you will guide a team to build, scale, and optimize the direct-to-customer communications that reach millions of Apple customers every day.

Description

As the Retail Online Communications Manager, you will lead a globally distributed team that creates email, SMS, and other direct-to-customer transactional communications. Operating in a fast-paced, continually changing environment, you will drive the strategy and execution of these critical customer touch points and translate between technical and business teams to turn ideas into action. You will also present insights and recommendations to leadership, adapting your communication style to fit cross-functional audiences.","responsibilities":"Lead, mentor, and advocate for a globally distributed team of project managers, developers, and support specialists, and drive career development, succession planning, and performance calibrations.

Oversee the development and deployment of transactional communications, such as email, SMS, and push notifications, across Apple Retail platforms worldwide.

Guide the team in executing across global communication channels by setting clear expectations, removing roadblocks, and reviewing project deliverables.

Translate between technical and business teams to align priorities and drive execution from ideation to launch.

Present strategic recommendations to leadership and cross-functional teams, adapting your communication style to the audience.

Partner with cross-functional teams to assess operational feasibility and align on trade-offs and resource allocation.

Foster a collaborative environment where team members feel empowered to share ideas and maintain composure during high-pressure retail moments and product launches.

Identify and implement process improvements to build a scalable customer communications infrastructure.

Preferred Qualifications

10+ years of experience leading cross-functional teams with worldwide scope

Experience with transactional communications, direct-to-customer messaging channels, and related infrastructure

Experience managing remote or globally distributed teams across multiple time zones

Technical leadership experience, including familiarity with templating engines, such as Apache Velocity, and software development practices

PMP, Scrum Master, or related project management certification

Experience navigating confidential information within matrixed organizational structures

Ability to foster an inclusive, collaborative team culture across a distributed workforce

Understanding of Apple's brand voice, with the ability to advocate for the customer experience across written communications

Minimum Qualifications

Bachelor's degree in a related field, or equivalent experience

7 years of experience managing projects or programs

3 years of experience mentoring and guiding others through developmental and timely feedback, project milestones, and deliverables.Experience presenting to and influencing senior leadership through written and verbal communication, including advocating for the customer experience in written content

Experience managing multiple projects and programs simultaneously across a global scope

Experience leading geographically distributed teams while supporting a diverse and inclusive team culture

Ability to work outside of standard business hours and travel as business needs require

About Apple

Working at Apple means doing more than you ever thought possible and having more impact than you ever imagined.

Size: 10,000+ employees
Industry: Technology: Manufacturing

View company profile